Supervisor

Make a difference. Be happy. Grow your career.

The Role

The Supervisor, IT Applications coordinates the activities and priorities of team members and provides leadership for the development and support of applications and associated technologies and tools. The Supervisor is responsible for assisting with application issues, ensuring appropriate documentation exists, coordinating cross-training efforts with staff, managing and planning projects, monitoring issues, and maintaining vendor, consultant, and customer relationships.

Nordic, repeat Best in KLAS IT Services Firm and solely serving the healthcare industry, strives to empower healthcare providers to leverage technology and to realize digital transformation. All Nordic staff embrace Nordic’s maxims and mission to serve our customers who care so well for us.

Key Responsibilities

• Serves in a support leadership capacity in upholding team members for supporting and maintaining applications.
• Coordinates cross-training efforts and assists with the orientation of new staff.
• Analyzes information required to make clinical and business decisions.  Translates data into meaningful information with appropriate customer communication.
• Mentors and provides work direction for team members to ensure the timely and cost-effective design and implementation of software application systems.
• Coordinates a team to complete specific projects or support efforts within the applicable realm of expertise.
• Provide feedback to the manager for team member performance evaluations. Assumes leadership role when the manager is unavailable.
• Demonstrates technical proficiency and is seen as an expert within assigned clinical and business functions.
• Prioritizes tasks and resources to achieve goals and communicates priorities to other team members. Escalates issues appropriately and timely to management.
• Able to identify and pull together the appropriate individuals across teams, customer base, and leadership for collaboration on issues and projects.
• Helps the Manager coordinate efforts to ensure the team achieves goals and metrics.
• Capable of communicating effectively with management and customers to provide technical and solution guidance.
• Initiates systems design specifications, and prepares flow charts, block diagrams, and report layouts using current design techniques or functional program specifications.

Skills and Experience

• Epic certification in Willow inpatient and/or Beacon required

• 6 years: Successful analytical experience within a complex healthcare or IT environment
• Organizational, Verbal, Interpersonal, Customer Relations, Mathematical, Analytical, Grammar/Spelling, Read/Comprehend Written, Follow Verbal Instruction, High-Level Computer Skills, Microsoft Suite Applications

Minimum Years of Experience

• BS/BA in a related field and 5 years of related experience.
• 3 years of supervisory experience

Other Knowledge, Skills and Abilities Required

• Higher level analytical and IT solution design skills; evidence of informal leadership ability

Additional details

• Long distance or air travel as needed – not to exceed 10% of travel

Required to car travel to off-site locations, occasionally in adverse weather conditions