Full-Time
Financial Counselor
Muscp
Updated on 7/21/2026
Medical University of South Carolina
No salary listed
Charleston, SC, USA
In Person
On-site role at MUSC Health Clements Ferry Pavilion in Charleston, SC.
Category
 Accounting (1) |
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Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets
Requirements
- High School diploma or equivalent work experience; 0 – 6 months.
- Knowledge of medical terminology and knowledge/understanding of health insurance preferred; Must be proficient in Microsoft Word and Excel, with knowledge of Epic preferred; Must be punctual and dependable, and have excellent interpersonal, oral, and written communication skills.
- Exhibit good organizational skills, and strong initiative to be goal-oriented; Establish and maintain effective relationships with necessary contacts; Must have a sense of professionalism and continuously seeks self-improvement.
- Must be able to work independently with minimum supervision.
Responsibilities
- Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
- Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
- Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.
- Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.
- Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve.
- Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.
- For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EPIC.
- Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra.)
- Work closely with internal and external peers and communicate at a high level of professionalism.
- Interact with State workers and external partners to accomplish work efforts. And, ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team. Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
- To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
- Compliant with all MUSC Health Policies and Procedures.
- Other duties as assigned.
Desired Qualifications
- Knowledge of Epic and its modules; Experience in medical billing or financial counseling; Proficiency in using the fee estimation tool in Epic could be implied but not stated as desirable.