Product Manager

About Retain.ai

Retain is the world’s first customer insights engine. By sitting naturally in a team’s workflow, Retain enables companies to be strategically customer obsessed. We deliver a system that enables everyone responsible for engaging customers to make data-driven decisions and give a complete view across the entire customer lifecycle.

Retain powers enterprise companies. Our leadership team is composed of experienced founders from LiveRamp ($15M funding to $5B NYSE: RAMP), and early employees from Uber (NYSE: UBER), PagerDuty (NYSE: PD), C3 AI (NYSE: AI), and Drawbridge (acquired by LinkedIn).

We recently announced a $23M Series A with backing from Emergence Capital, Baseline Ventures, Upside Partnership, Afore Capital, and Industry Ventures. Gordon Ritter (an early investor in Zoom, Box, Veeva, and Salesforce) and Steve Anderson (first investor in Instagram, SoFi, PagerDuty, Heroku, StitchFix, and many others) sit on our board.

We are a team of friendly and talented people headquartered in San Francisco, but we operate as a remote-first company.

You can learn more about our team and values here: https://www.retain.ai/careers

About the Role:

As a Product Manager for the Retain Platform, you will drive the core Retain product platform to deliver increasing performance of the core retain data and analytics infrastructure to support Retain’s rapid customer growth. You will develop deep expertise in our product and how it works. You will serve as the primary focal point for both customers and internal teams through the planning, design, and development stages of our products to positively impact our success.  

Retain’s product offering is meant for all users - executives, managers, and individuals - and can be used across functions - sales, customer service, HR, engineering, and more. As a product manager, you will be driving the platform vision and roadmap to enable the company to solve problems ranging from helping executives prioritize investment budgets of 100s of millions of dollars to enabling individuals to be more efficient and drive work-life balance. 

What You’ll Do:

• Prepare, maintain, and support of all aspects of our platform & infrastructure (e.g., vision for a comprehensive feature roadmap based on data and customer needs, detailed product specification documentation, quality, scalability, security/compliance, cost efficiency, ease of use).

• Work directly with engineering teams to specify features/improvements/bugs, plan and prioritize work, communicate progress to leadership, and support accountability on feature and OKR delivery.

• Lead cross-functional teams across engineering and commercial to ensure success of your product.

• Develop a thorough understanding of the full Retain product suite to clearly communicate technical capabilities and business impact.

• Support pre and post-sales activities to ensure clear communication of platform capabilities, benefits, and scalability/reliability.

• Collaborate with the Customer Success team to ensure our customers maximize value from the product.

• Potential for Regular travel (20%).

Skills and Qualifications:

• 5+ years of work experience.

• Experience in a Product Management role on data and analytics infrastructure.

• Experience working on building platforms and integrations.

• Experience building ML Infrastructure.

• Excellent verbal and written communication and presentation skills.

• Strong problem-solving skills and bias for action – you have the ability to navigate both business and technical domains and will provide guidance to internal and external implementation teams.

• Time-management and prioritization – you are comfortable simultaneously working across many projects, both collaboratively across diverse teams (including customer-facing and internal teams), and self-starting initiatives.

• Desire to quickly grow subject matter expertise – you are excited to learn Retain’s deep technology and tie it to customer value.

• Relevant experience in product management for enterprise technology companies, human and customer centric applications, and/or using data/AI to deliver value to enterprises.

• Business sense - has a strong business sense and can decipher priorities and make sound judgment calls when needed.

• Habit of excellence - perform duties at the highest level possible on a consistent basis and have shown growth and advancement due to it.

• Team player - have team-oriented experience and approach.

• Ability to think outside of the box with a sense of urgency.

• Entrepreneurial mentality. Think of the company first, then team, then self.

Education: Bachelor of Science in STEM field; or Bachelor of Arts with significant analytics experience.