Full-Time

Customer Service Representative / Inside Sales

Industrial Supply

Posted on 4/30/2024

SunSource

SunSource

1,001-5,000 employees

Industrial fluid power distribution and services

Industrial & Manufacturing
Food & Agriculture
Energy

Junior

Baton Rouge, LA, USA

Required Skills
Customer Service
Requirements
  • Associates Degree or equivalent from a two-year College or technical school
  • 2-4 years of related experience and/or training
  • Working knowledge of pumps, agitators, rotating equipment, mechanical seals, and/or a very strong mechanical aptitude
  • Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages
  • Working knowledge of Microsoft Office Products (Word, Excel, Outlook, etc)
Responsibilities
  • Providing outstanding service to customers and support to outside sales staff
  • Answering telephone calls or responding to customer correspondence regarding technical and commercial questions on products or systems
  • Developing pump proposals and becoming a product expert on assigned product lines
  • Specializing in parts for equipment, assisting customers with identifying parts they require, and providing quotations
  • Focusing on other products in the larger SunSource catalog and helping drive business growth on these products
  • Entering orders in the order handling system after reviewing customer orders to confirm consistency with proposals
  • Developing working relationships with suppliers' factory personnel
  • Developing relationships with customers so they think of the Company first for their rotating equipment needs
  • Conferring and corresponding with service technicians, service managers, or manufacturers to resolve unusual or complex technical problems, or referring highly complex problems to an Application specialist or Manager
  • Supplying detailed product quotations by computing price, discount, and shipping charges as required and within company guidelines
  • Informing customers of pricing, back orders, delivery, delayed shipments, and any other problems related to the order process
  • Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with products
  • Participating in Inside sales quote follow-up activities and outbound calling

SunSource specializes in industrial and mobile fluid power distribution, offering innovative solutions to reduce maintenance costs and increase productivity. Their comprehensive program includes design and engineering support, supply chain optimization, value-added services, and repair capabilities.

Company Stage

N/A

Total Funding

N/A

Headquarters

Addison, Illinois

Founded

2001

Growth & Insights
Headcount

6 month growth

1%

1 year growth

4%

2 year growth

15%
INACTIVE