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Pathology Support Coordinator
Confirmed live in the last 24 hours
Chicago, IL, USA
Experience Level
Desired Skills
Customer Service
  • 4 year college degree in Biological Sciences or similar, preferred
  • Exceptional customer service skills and strong interpersonal skills
  • Ability to communicate effectively with patients by telephone and email
  • Ability to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
  • Highly organized and systematic, superb attention to detail and ability to complete tasks with a high degree of accuracy
  • Show initiative and ability to work as part of a high-level team while working independently on mission-critical tasks
  • Proven ability to learn new skills quickly and adapt to new processes smoothly
  • General office equipment and software knowledge and computer proficiency
  • Communicate directly with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
  • Work cross-functionally (e.g., Customer Success, Sales, Lab) to ensure we meet/exceed goals related to customer retention and (perceived + actual) turnaround time
  • Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
  • Use proactive problem-solving skills to create and offer solutions to customers of varying complexity
  • Maintain frequent contact with sales and other externally-facing teams to ensure customer engagement efforts are aligned and provide relevant updates to internal teams in CS, Sales, CommOps, etc
  • Respond to inquiries by phone, email, and in person quickly and professionally
  • Identify and assess customer needs to achieve satisfaction

1,001-5,000 employees

Data-driven precision medicine
Company Overview
Tempus is on a mission to provide the necessary tools to usher in an era of precision medicine. The company has built the world's largest library of clinical and molecular data and an operating system to make that information accessible and useful for patients, physicians, and researchers.