Shipboard Business Systems Analyst

Job Description

Essential Day to Day Responsibilities:
• Analyzes business and user needs, documentation of requirements per RCCL standards, and translation into proper system requirement specifications.
• Participate in solution option evaluations with IT teams and business partners.
• Responsible for initial planning and estimation of low to moderate complexity projects and requests.
• Interfaces with PMO on developing a comprehensive project plan and leading business partners in their areas such as training, testing, operational changes/plans, user acceptance testing and deployment to the field (global locations).
• Remains engaged throughout the project at critical milestones, also working with business partners on their portions of the project.
• Assists in providing product training to internal IT teams.

Required skills/competencies:
The ideal candidate will have experience working in a large hotel/resort environment along with knowledge of and experience supporting enterprise back office systems. The successful candidate will be expected to gain knowledge of current cruise, hotel/resort, entertainment and technology trends and be able to participate in discussion of their application in the cruise industry and at RCCL.

Qualifications

CANDIDATE QUALIFICATIONS
• Excellent interpersonal skills, including oral and written communication skills
• Relevant experience as a Business Analyst, some directly with business teams
• Hospitality Experience, including Front Office, Back Office, and Guest Entertainment Systems support required
• Experience with Mobile Hospitality solutions (iOS/Android)
• Excellent organizational skills
• Ability to adapt and excel in a fast paced, dynamic work environment
• Ability to manage changing priorities
• Ability to make sound business decisions, putting the good of the team, the project and of RCCL first.
• Ability to own and drive issues to resolution, sense of urgency with strong follow-up skills
• Experience developing and executing testing strategies & test scripts
• Ability to work with and maintain confidential and proprietary information. Candidate may be required to agree to and sign project related Non-disclosure agreements.

Preferred Skills:
Experience of Fidelio Cruise Property Management System, and/or NFC (RFID) technologies.
Project Management experience an advantage.

Preferred Education:
Bachelor’s degree preferred in area of specialty, or equivalent experience
3-5 years of experience in the field or in a related area

Additional Information

Thanks & Regards

Kushal kumar

Contact : 201-932-1539