Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We’re united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
As a leader, you put your people before all else and are always thinking about how to develop their skills, provide them with new experiences, and grow their insurance knowledge. You enjoy working with and building consensus across multiple teams and external providers. You are highly detail-oriented, identify subtle cues and give life to actionable insights. You love solving problems and helping others learn in the process.
Are you passionate about working with people and helping others grow professionally and personally? Are you a champion at leading projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions that leave a practical and emotional impact on customers? Justworks has just the right opportunity for you!
As the Manager of the Insurance Benefits team, you will own the day-to-day and long-term operational success of the Life and Disability insurance compensation programs at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues in Customer Success, Payments & Tax, Product, Engineering, Program Management, and Finance.
Your Success Profile
What You Will Work On
- Manage a team of 6-8 professionals who resolve insurance benefits-related issues for Justworks members and customers.
- Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction
- Forecast and plan future ticket volume to allow for the volume of inquiries to scale with Justworks’ growth
- Maintain a working relationship between Benefits and Customer Success Organization through regular check-ins and other established communications channels
- Manage insurance carrier and provider relationships including, but not limited to, contract negotiations/renewals, SLA maintenance, and implementation of new products and services
- In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, Federal and State requirements, and all other pertinent regulation
- Maintain an internal resource center for each Justworks Life & Leave benefit offering
- Oversee audits and billing process
- Partner with our Product, Engineering, and Business Operations teams to improve systems, diagnose bugs, deploy solutions, and develop new products & programs
- Collaborate with Program Management on the operational processes for annual policy renewals
- Perform other related duties as assigned.
How You Will Do Your Work
As a Manager of Insurance Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation
- Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You’re willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you’ll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- Minimum of 3+ years experience managing and developing a team
- Knowledge of Insurance (Health & Welfare and/or Property & Casualty) is a plus but not required
- SQL & Excel knowledge is a plus
- Project management experience related to systems/vendor implementation and/or process improvement
- Strong written and verbal communication skills
- Extremely detail-oriented with great time management skills
- Experience working collaboratively
- Experience working in a fast-paced, data-driven environment
- Strong critical thinking skills
- Experience with ticket management systems and workflows required
- Vendor management experience required
- You like working with people and helping others solve problems
- You enjoy entrepreneurial environments and want to help build something meaningful
The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.
#LI-Hybrid #LI-KO1
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status.
Our DEIB Report and Our DEI Commitment
