Manager – Insurance Benefits
Posted on 3/28/2024
Justworks

1,001-5,000 employees

Payroll and benefits facilities platform
Company Overview
Justworks’ mission is to help entrepreneurs and businesses grow with confidence. The company is building software for payroll, benefits, HR, and compliance.
Data & Analytics

Company Stage

N/A

Total Funding

$160M

Founded

2012

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

12%

1 year growth

24%

2 year growth

63%
Locations
New York, NY, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Communications
Management
SQL
CategoriesNew
Operations & Logistics
Quality Control & Compliance
Supply Chain Management
Transportation & Distribution
Requirements
  • Minimum of 3+ years experience managing and developing a team
  • Knowledge of Insurance (Health & Welfare and/or Property & Casualty) is a plus but not required
  • SQL & Excel knowledge is a plus
  • Project management experience related to systems/vendor implementation and/or process improvement
  • Strong written and verbal communication skills
  • Extremely detail-oriented with great time management skills
  • Experience working collaboratively
  • Experience working in a fast-paced, data-driven environment
  • Strong critical thinking skills
  • Experience with ticket management systems and workflows required
  • Vendor management experience required
  • You like working with people and helping others solve problems
  • You enjoy entrepreneurial environments and want to help build something meaningful
Responsibilities
  • Manage a team of 6-8 professionals who resolve insurance benefits-related issues for Justworks members and customers
  • Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction
  • Forecast and plan future ticket volume to allow for the volume of inquiries to scale with Justworks’ growth
  • Maintain a working relationship between Benefits and Customer Success Organization through regular check-ins and other established communications channels
  • Manage insurance carrier and provider relationships including, but not limited to, contract negotiations/renewals, SLA maintenance, and implementation of new products and services
  • In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, Federal and State requirements, and all other pertinent regulation
  • Maintain an internal resource center for each Justworks Life & Leave benefit offering
  • Oversee audits and billing process
  • Partner with our Product, Engineering, and Business Operations teams to improve systems, diagnose bugs, deploy solutions, and develop new products & programs
  • Collaborate with Program Management on the operational processes for annual policy renewals
  • Perform other related duties as assigned.