Product Manager
Voice
Posted on 2/27/2023
INACTIVE
Aisera

201-500 employees

AI copilot for enterprise
Company Overview
Aisera stands out as a leading provider of AI and automation solutions, with a proven track record of enhancing service delivery and support across IT, operations, and customer service sectors. The company's AI Service Experience platform (AISX) leverages advanced language models and deep domain knowledge to achieve impressive auto-resolution rates and significant cost reductions, while offering comprehensive automation across multiple channels. Recognized by Forbes, CNBC, Deloitte, and Gartner among others, Aisera's commitment to quality and efficiency is further demonstrated by its extensive integration capabilities, sizable partner network, and a roster of flagship enterprise customers.
AI & Machine Learning

Company Stage

Series D

Total Funding

$189.1M

Founded

2017

Headquarters

San Jose, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

13%

2 year growth

76%
Locations
Palo Alto, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
UI/UX Design
Data Science
Marketing
Requirements
  • 5+ years of Product management experience
  • Experience developing/launching products/technologies within one or more of the following: AI, Cloud, SaaS, RPA, Workflows, Enterprise Applications, Internal Help Desk, Customer Support
  • Deep domain expertise in Voice, Contact Center, IVR market
  • Experience driving product vision, go-to-market strategy, and design discussions
  • Experience creating strategic product roadmaps, working with cross-functional teams
  • Knowledge of multiple functional areas such as Product Management, Engineering, UX/UI, Sales, Customer Support, Sales, Pre-Sales and Marketing
  • Bachelor's or Master's Degree in Computer Science
  • MBA preferred but not a prerequisite
  • Startup experience
Responsibilities
  • Drive Product Roadmap , release cadence and quality of your product area
  • Writing product specifications for engineering and data science teams to ship features in time and quality
  • Collect feedback from customers, prospects and internal stakeholders to create a unified product backlog
  • Be the CEO for your product area - e2e responsibility from idea to production
  • Establish shared vision across the company by building consensus on priorities leading to product execution
  • Enable Customer Success teams in go-lives and continuous improvement
  • Work with Marketing on GTM product assets for your product area
  • Support Sales & Pre-sales in sales cycles and closing deals
  • Deliver demos and webinars for your product area