Automation Manager

Position Summary

The Automation Manager serves as the lead technical expert for process and workflow automation and is responsible for managing a team of automation administrators, engineers and various software developers. The Automation Manager is responsible for designing, implementing, and supporting a corporate framework for automation and ServiceNow Development. The Manager also assists with leading process reviews and makes recommendations for improvement, focusing on integration, automation, and efficiency across the organization. This role is also responsible for administering systems used for automation while helping to support and educate the team members.

Duties & Responsibilities

• Recommend and implement improvements, through automation, to current processes related systems, processes, capabilities, and scalability.

• Design and utilize programs, scripts, and automation software.

• Collaborate with vendors and business stakeholders to fully understand integration opportunities, scope requirements, and resolve defects.

• Build and maintain a solid understanding of the processing and business areas of support.

• Assess process needs for re-engineering, delivering innovative options, automation analysis, solution design, and automation development and deployment.

• Actively track, report, and communicate on development tasks, timelines, milestones, and overall quality of process activities and deliverables.

• Manage the in-flow of automation requests and assigning work to the Automation team based on capacity and skillset

• Configure new automation processes using core workflow principles which are efficient, well structured, maintainable and easy to understand.

• Responsible for administering Busey Automation technology, with an emphasis on Jack Henry Enterprise Workflow (EWF).

• Identify opportunities to leverage existing technologies and vendor relationships.

• Administrative support of systems and special projects, as needed.

Education & Experience

• Knowledge of:
  • The software development lifecycle
  • Software development best practices
  • Strong oral and written communication skills.
  • Strong interpersonal skills
  • Strong time management and organizational skills
  • Strong leadership and coaching skills
  • Well versed in Lean and process improvement terminology and methodologies.
  • Experience creating and interpreting process workflow logic, diagrams & technical documentation
  • Experience assessing requests for work effort and managing resources to meet required deadlines
  • Project implementation and solution engineering experience
  • An understanding of formal change control procedures and disciplines
  • Proficient in JSON/XML, SQL, REST API, SOAP UI, PowerShell, GIT

• Ability to:
  • Balance multiple concurrent requests in accordance with organizational priorities and direction from leadership
  • Develop working relationships with third-party vendor support departments, including serving as an active member in vendor-driven focus groups
  • Develop and maintain effective communication and working relationships with process stakeholders.
  • Leverage advanced knowledge of automation, Busey’s technology and processes to identify automation opportunities
  • Manage a team of automation administrators, engineers and service now developers
  • Manage the intake process for new automation requests
  • Assign work and tasks based on skillsets and team capacity
  • Develop capacity models to plan for future growth
  • Work independently and collaboratively to meet target deadlines
  • Support multiple concurrent projects
  • Effectively facilitate project team and working group meetings
  • Demonstrate agility to solve complex problems independently
  • Articulate issues, plans, risks, etc. in a way which facilitates timely decision making
  • Read, analyze, and interpret general business standards, technical procedures, or governmental regulations
  • Administer automation systems and security to ensure updates and features are received in a timely manner
  • Provide effective, constructive feedback and development support to team members to improve team skillsets
  • Quickly learn and rapidly progress from theoretical exercises to real-world delivery
  • Solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
  • Facilitate and lead demonstrations and testing with process stakeholders
  • Effectively document process steps for technical and business users
  • Navigate communication, both written and verbal, with all leadership levels throughout the organization

• Education and Training:
  • Bachelor’s degree in computer sciences plus 5+ years’ work experience in related field preferred
  • 5+ years’ experience working in the financial services industry preferred
  • 5+ years’ experience developing applications and scripts using development languages including SQL, Microsoft .NET Framework, PowerShell, Python, and JSON/XML
  • 3+ years’ management experience preferred
  • Ongoing desire to stay current with emerging technologies and methodologies
  • Experience with Jack Henry systems and interfaces highly desired
  • Knowledge of Microsoft Office

Benefits and Compensation

Salary offered is based on factors, including but not limited to, the job duties, required qualifications and relevant experience, and local market trends. The role may be eligible for bonus or incentives based on company and individual performance.

(Base Pay Range: $86,000 - $123,000/year)

Busey provides a competitive Total Rewards package in return for your time, talents, efforts and ultimately, results. Your personal and professional well-being—now and in the years to come—are important to us. Busey’s Total Rewards include a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, company-paid life insurance and long-term disability, supplemental voluntary life insurance, short-term and long-term disability, wellness incentives and an employee assistance program. In addition, eligible associates may take advantage of pre-tax health savings accounts and flexible spending accounts. Visit BuseyTotal Rewardsfor more information.

Equal Opportunity

Busey values a diverse and inclusive workplace and strives to recruit, develop and retain individuals with exceptional talent. A team with diverse talent, working together, is essential to Busey’s commitment of delivering service excellence. Busey is an Equal Opportunity Employer including Disability/Vets. VisitBusey.com/Careersto learn more about Busey’s Equal Opportunity Employment.

Unsolicited Resumes

Busey Bank, and its subsidiaries, does not accept any liability for fees for resumes from recruiters or employment agencies (“Agency”), without a binding, written recruitment agreement between Busey and Agency describing the services and specific job openings (“Agreement”). Busey may consider any candidate for whom an Agency has submitted an unsolicited resume and explicitly reserves the right to hire those candidate(s) without any financial obligation to the Agency, unless an Agreement is in place. Any email or verbal contact with any Busey associate is inadequate to create a binding agreement. Agencies without an Agreement are requested not to contact any associates of Busey with recruiting inquiries or resumes. Busey respectfully requests no phone calls or emails.