Full-Time

Director – Operation

Confirmed live in the last 24 hours

Hello Fresh

Hello Fresh

10,001+ employees

Meal kit delivery service with fresh ingredients

Food & Agriculture

Expert

Phoenix, AZ, USA

Category
Quality Control & Compliance
Supply Chain Management
Warehouse Operations
Operations & Logistics
Required Skills
Agile
Management
Customer Service

You match the following Hello Fresh's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting
  • Bachelor's Degree required - Master's preferred
  • Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail
  • Familiarity with FSMA, HACCP, SQF
  • Demonstrated ability to effectively motivate, develop and manage 2000+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it
  • Deep knowledge of Lean and Agile Production
  • Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing
  • Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)
  • Excitement for working in an environment with a high level of ambiguity and change
  • Interest in spending most of your time on the shop floor and working directly with all levels of staff
  • Demonstrated success at delivering new product initiatives in both a large company and start-up environments
  • Strong continuous improvement skills
  • A customer service obsession and a willingness to do whatever it takes to satisfy customer needs
  • Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership
  • Proven ability to quickly adapt to business needs
  • Willing to work weekends and/or night shifts when needed
  • High level of integrity and ethics
Responsibilities
  • Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)
  • Develop trust, credibility, effective and collaborative relationships with Hellofresh peers and direct reports
  • Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site
  • Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals
  • Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce
  • Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery
  • Create a positive team dynamic that encourages all employees in the fulfillment center to provide timely feedback to direct/indirect reports, drive positive change within the facility, adapt to the ever-changing business needs and ensure that the team does the same, actively listen and accept feedback, convey ideas and/or concerns, communicate and hold operators accountable to the HF brand, KPI’s, and culture.
Desired Qualifications
  • APICS CPIM or CSCP certification (preferred)

HelloFresh offers a meal kit delivery service that provides fresh, pre-portioned ingredients and easy-to-follow recipes to customers' homes. The subscription model allows users to choose from various meal plans tailored to dietary preferences, with the flexibility to skip weeks or cancel anytime. What distinguishes HelloFresh from competitors is its commitment to fresh, seasonal produce and sustainable sourcing. The company's goal is to simplify meal preparation while promoting healthy eating and environmentally responsible choices.

Company Size

10,001+

Company Stage

IPO

Total Funding

$382.1M

Headquarters

Berlin, Germany

Founded

2011

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for plant-based meal kits boosts HelloFresh's market appeal.
  • Increased use of AI optimizes supply chain logistics, enhancing operational efficiency.
  • Expansion into corporate wellness programs offers new partnership opportunities.

What critics are saying

  • Potential child labor violations could damage HelloFresh's brand reputation.
  • Closure of a UK site threatens 900 jobs, impacting operations and public perception.
  • Departure of key leadership may indicate potential talent retention issues.

What makes Hello Fresh unique

  • HelloFresh offers pre-portioned ingredients, eliminating meal planning and grocery shopping.
  • The company provides diverse meal plans, catering to various dietary preferences.
  • HelloFresh focuses on fresh, seasonal produce and sustainable sourcing.

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Benefits

Competitive Salary & 401k

Generous Parental leave & Flexible PTO

Health, vision, & dental insurance

75% discount on HelloFresh Subscription

Snacks, coffee, & catered lunches

Company sponsored outings

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

1%

2 year growth

0%
The Retail Data
Dec 28th, 2024
Effortless: HelloFresh Introduces 7 Resolution-Approved Options for Nutritious Meals.

For home cooks who want to enjoy a home-cooked meal with virtually Effortless no prep time, HelloFresh introduces Prep & Bake Meals.

AgriFood Data
Dec 27th, 2024
HelloFresh Launches 3 Resolution-Friendly Meal Options for Simple, Nutritious Home Cooking

HelloFresh launches 3 resolution-friendly Meal Options for simple, nutritious Home Cooking.

Pet Food Industry
Dec 18th, 2024
KatKin names Claire Tanner as chief financial officer

Claire Tanner joins KatKin from HelloFresh, where she served as vice president.Claire Tanner via LinkedInClaire Tanner has been appointed chief financial officer (CF0) at KatKin, a UK-based fresh cat food company.

Audacy
Dec 10th, 2024
HelloFresh's Aurora plant under investigation for potential child labor violations: Report

HelloFresh's Aurora plant under investigation for potential child labor violations: report.

ABC News
Dec 6th, 2024
Labor Department investigating migrant child labor claims at HelloFresh

The U.S. Department of Labor is investigating HelloFresh, the popular meal kit service company, over allegations that migrant children were working at its cooking and packaging facility in Illinois as recently as this summer, ABC News has learned.