Store Manager

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As a primary contact for Cash and Carry customers, the Store Manager is heavily involved in and provides friendly, courteous, and helpful customer service on a daily basis. The store manager is also responsible for the total operations of the store and performs various duties personally or through supervision of store employees.

The Store Manager has full responsibility for the financial performance of the store including product merchandising/stocking, expense control, and achievement of sales and profitability goals; Responsible for the Annual Operating Plan (AOP) and associated programs to deliver the desired sales and profit results; recruits, trains and develops employees. The Store Manager ensures store adherence to all loss prevention procedures and performs Manager-on-duty functions, as well as any other duties or tasks required.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

• Provide a store culture that focuses on both initiating and supporting outside sales calls as well as creating a strong, superior service culture within the store, creating an atmosphere of superior customer service that is focused on the company's mandate: great food, great food people and making it easy.

• Manage the monthly Profit and Loss (P&L) and assist in the Annual Operating Plan (AOP) budgeting process; maintain budgeted sales and profits, with a focus on increasing sales, managing shrinkage and providing full support to all of the area Territory Managers (TMs).

• Implement and supervise strict controls regarding inventory standard operating procedures (SOPs), cash, checks, credit, and other critical aspects of the business, ensuring that all staff complies with company policies, procedures and store SOPs. Responsibility also includes making certain that the facility is well maintained and is a safe environment for staff and customers.

• Monitor the auto replenishment function of the Point of Sale (POS) to ensure that the correct products and quantities are being delivered in a timely fashion, providing the IT team with feedback on all aspects of the POS and cash management systems.

• Determine marketing strategy and devise marketing plans and effective store strategies to improve sales; responsible for initiating and executing marketing events and programs.

• Working with the Company's HR department, actively advertise, recruit, interview, select, hire, orient, train, develop, and retain staff members.

• Responsible for continually monitoring the performance of all staff and conducting employee evaluations including follow-through on recommendations, training, and disciplinary actions, including but not limited to terminations, in consultation with the company's HR department, where appropriate.

• Supervise and provide the store management and floor staff with day-to-day direction including scheduling, outlining of store goals and sales and shrinkage targets, and the communication, understanding, and addressing of subsequent results.

• Implement, provide and monitor training programs and opportunities as necessary to increase employee knowledge base, productivity, accuracy, improved sales and profits, morale, motivation and other significant factors. 

• Actively communicate with the store staff about all merchandising and marketing programs and oversee the execution and follow-up reporting of such programs.

• Adhere to and communicate, and fully support and enforce all policies, processes, and procedures of the Company.

• Ensure that the facility is well maintained and is a safe environment for staff and customers.

• Other duties and responsibilities as assigned or required.

SUPERVISION:

• Sales Associates, Sales Department Lead(s), Assistant Store Manager(s)

RELATIONSHIPS

• Internal: The incumbent is required to interact with employees at all levels of responsibility throughout the company.

• External: The incumbent is required to interact with all customers and service providers.

WORK ENVIRONMENT 

• Work is performed in a retail store setting, open to the public. While performing the duties of this job, exposure to outside weather conditions which can include inclement weather.  The noise level in the work environment is usually moderate.  Work is typically performed on a level surface however the use of a ladder or working on an elevated surface may be required as needed.  Temperature varies throughout the store ranging from -10 to 85 degrees.  Required to physically interact with customers.

MINIMUM QUALIFICATIONS

• Minimum of five (5) years experience in a retail work environment required.

• Must have at least three (3) years of management/supervisory experience in a retail setting and/or customer service-related field.

• Must possess the ability to work a flexible hourly schedule, which includes holidays and weekends. 

• Must possess and demonstrate competency and proficiency with computer use and spreadsheet creation and usage, word processing, email, and internet software.

• Must have cash handling experience.

Certifications/Training

• N/A

Licenses

• N/A

PREFERRED QUALIFICATIONS

• Must possess strong planning and solid organizational skills.

• Must exhibit the strong desire and ability to deliver superior customer service, and build professional relationships with the client base, maintaining a strong, consistent customer focus.

• Must possess the ability to think quickly and critically, make good, solid business decisions; demonstrate good common sense; and have the ability to think logically.

• Must maintain excellent leadership skills, be highly motivated and self-driven, and possess solid communication and conversational skills and negotiation skills.

• Must maintain the adaptability and the willingness to assist in accomplishing the job every day, ensuring that everything necessary is completed to offer the customer fast, easy and efficient, and professional service.

• Must maintain strong business awareness and an ability to review and interpret financial data.

• Must have the ability to work a flexible schedule that may include early mornings, late evening, holidays and/or weekends.

• Must possess and exhibit competency and proficiency with computer applications and Microsoft programs.

Education

• Bachelor's Degree or equivalent work experience required. A degree in Business Management, Supply Chain/Wholesale Management, or Accounting / Finance strongly preferred.

PHYSICAL QUALIFICATIONS 

• Must be able to perform the following physical activities for described length of time

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND: CONTINUOUSLY

WALK: CONTINUOUSLY

DRIVE VEHICLE: OCCASIONALLY

SIT: OCCASIONALLY

LIFT

1-10 lbs (Sedentary): CONTINUOUSLY

11-20 lbs (Light): CONTINUOUSLY

21-50 lbs (Medium): CONTINUOUSLY

51-100 lbs (Heavy): FREQUENTLY

Over 100 lbs (Very Heavy): OCCASIONALLY

CARRY

1-10 lbs (Sedentary): CONTINUOUSLY

11-20 lbs (Light): CONTINUOUSLY

21-50 lbs (Medium): CONTINUOUSLY

51-100 lbs (Heavy): FREQUENTLY

Over 100 lbs (Very Heavy): OCCASIONALLY

PUSH/PULL 1: FREQUENTLY

CLIMB/BALANCE 2: FREQUENTLY

STOOP/SQUAT: FREQUENTLY

KNEEL: OCCASIONALLY

BEND: FREQUENTLY

REACH ABOVE SHOULDER: FREQUENTLY

TWIST: FREQUENTLY

GRASP OBJECTS 3: CONTINUOUSLY

MANIPULATE OBJECTS 4: CONTINUOUSLY

MANUAL DEXTERITY 5: FREQUENTLY

1 (Push/Pull: Hand truck, gate, straps, metal ramp, truck door, dolly, boxes, truck gear shift)

2 (Climb/Balance: In/Out Truck/Trailer to cab. On/Off ramp to ground level and side doorsteps and Platform of trailer. Stairs)

3 (Grasp Objects: Hand truck, boxes, cartons, steering wheel)

4 (Manipulate Objects: Boxes, dolly, metal truck ramp, hand truck, paperwork, truck gate, straps)

5 (Manual Dexterity: Typing, use of office machines such as copiers, printers)

Benefits for this role may include overtime, health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds).  The expected base rate for this role is between

$78,000 - $125,000

***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***