Who We Are

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end-user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

About the Role

In today’s rapidly evolving business landscape, organizations are increasing IT budgets in a focused drive towards innovation and growth. With this surge in spending comes a greater demand for accountability and demonstrable value. The ThousandEyes Value Acceleration team plays a crucial role in this ecosystem by partnering with customers to identify, measure, and articulate the substantial impact of ThousandEyes’ solutions. As a Value Acceleration Consultant, you will be instrumental in bridging the gap between technology and business strategy. Your role will involve deep engagement with customers to explore how the visibility and insights provided by ThousandEyes can be leveraged to drive efficiency, mitigate risks, and support informed decision-making.

This position requires a sophisticated understanding of both the technical underpinnings of IT and the strategic objectives of businesses. You will be responsible for translating the technical capabilities of our tools into clear, strategic business benefits that resonate with stakeholders at all levels. By doing so, you will help our customers fully realize the potential of their IT investment and ensure that ThousandEyes remains an indispensable part of their operational framework.

This work will span the different functional areas of our companies (e.g., Sales, Marketing, Corp Dev, Finance, Ops, and Product). Work is non-routine and complex, involving the application of advanced technical/business skills across our domain.

What You’ll Do

• Work closely with prospective customers and sales to identify, prioritize and quantify key business drivers (metrics) and understand how our solutions will help solve their problems
• Facilitate Executive Alignment with clients on the program business case
• Support qualitative and quantitative analysis in support of targeted opportunities
• Incorporate customer specific data points and findings
• Validate messaging is aligned with customer value themes
• Understand, refine and refresh existing value realization methods and tools
• Identify target operational and financial metrics impacted by potential solution and then use these metrics to develop ROI / Total Cost of Ownership (TCO) models to quantify the strategic value of ThousandEyes platform
• Assist with developing value messaging associated with targeted opportunities
• Support, train, and enable the tribe to build a practice competency around business value
• Guide sales teams on the scope and types of data / discovery needed to prove value hypothesis
• Manage library of Value assets include items such as spreadsheets, presentation templates, case examples, and customer stories.
• Process and analyze data collected by sales teams
• Create reusable assets to help scale the team’s reach across the greater organization
• Harvest "best practice" techniques leveraged across regions
• Demonstrate the ability to foster teamwork while working on projects
• Demonstrate the ability to work independently with little supervision when needed

Qualifications

• Business model understanding across a wide array of industries
• Experience with financial analysis and investment modelling
• Broad understanding of sales process and MEDDPICC
• 4+ years of professional experience, ideally in consultative, strategic, and analytical customer-facing roles.
• Poised executive presence, adept presentation/facilitation skills, and comfort in collaborating with and presenting to C-suite executives.
• Prior experience in a Sales environment or interactions with Sales teams.
• Previous experience with value management platforms like Ecosystems, Cuvama, ValueCloud or Mediafly

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That’s why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you’re interested in this work.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS

$160,000 - $210,000 USD

Message to applicants applying to work in the U.S.:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate’s hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.