Engineer II

About the Role:

Grade Level (for internal use):

09

Segment: S&P Global Platts

The Role: Engineer II, PAS TECHOPS (Application Support with Linux and AWS)

The Location: GURGAON

Grade: 9A

Shift Timings: 24*7 (Rotational Shifts)

The Team: You will be working within the Operations team within Platts in India. Providing support to Platts applications that are utilized by both an internal & external global customer base. You will provide an exceptional level of support to complex applications involving operating systems, sub system and software components while working within the limits of established policies and ITIL framework.

The Impact:

Working to minimize the adverse impact of incidents and problems on the business and proactively identifying areas of focus to prevent the reoccurrence of future incidents.

What’s in it for you:

Working in a global application support team supporting users based in three time zones and across 26 offices. Exposure to application support, operations, monitoring and projects in a role where you will interact directly with the business and learn the products and systems required to support the Platts business operations

Responsibilities: 

• Resolving logged IT incidents in order to restore service as quickly as possible using technical knowledge. Escalation of tickets to other technical teams as required.
• Responding to logged service requests, account administration, software installations and general application and server administration.
• Provide 24 x 7 round the clock support to Platts business partners utilizing shift patterns.
• Management of major incidents via conference call, email and instant messaging systems. Composing and sending major incident notifications to business partners.
• Dealing with escalations in a timely manner to ensure issue is resolved to business partner’s expectations.
• Composing technical knowledge base documents to be used within the team.
• Working with external vendors to resolve service-related incidents.
• Connecting remotely to business partners computers to resolve issues.
• Server maintenance, monitoring, health checks, restarts, and BAU operational work.
• Provide real-time server support to the daily Market on Close process as well as participating on the associated conference call.

What We’re Looking For (Basic Qualifications):

• 3+ years previous experience in troubleshooting & supporting applications running on Linux & Windows server OS
• 3+ years of experience in production support/ application support in 24/7 environment
• Previous Experience on Cloud Infrastructure
• 3+ years previous experience with Application releases and Patching.
• 3+ years previous experience supporting Webservers either Windows IIS / Linux Apache or WebLogic
• Working knowledge networking components and troubleshooting tools (Load balancers, routers, Firewall, NAT, DMZ, AWS)
• Experience with supporting multi-tier infrastructures
• Superior understanding of the following Protocols, TCP/IP, HTTP(S), SSL, WWW, JMS, FTP, Telnet, DNS, DHCP, VNC,RDP, NAT, SMTP
• Tools Putty, RDP, SSH, WinSCP, MySql Query Browser, Oracle SQL Developer
• Microsoft Office / Office 365 especially Excel (Macros, Worksheets and add-ins)
• Excellent communication Skills.

Preferred Qualifications:

• Bachelor’s Degree or 3+ years of relevant API support, or software development experience in an agile software environment
• Apply ITIL best practices in Incident, Release, Problem, and Knowledge Management
• Working knowledge of monitoring (Nagios, Splunk etc.,) and deployment tools
• Must thrive in a fast-paced, time-compressed and dynamic environment Excellent verbal and written communication skills
• Ability to adapt quickly to change, think on your feet, communicate positively and work proactively

About S&P Global Platts:

At S&P Global Platts, we provide the insights; you make better informed trading and business decisions with confidence. We’re the leading independent provider of information and benchmark prices for the commodities and energy markets. Customers in over 150 countries look to our expertise in news, pricing and analytics to deliver greater transparency and efficiency to markets. S&P Global Platts coverage includes oil and gas, power, petrochemicals, metals, agriculture and shipping.

S&P Global Platts is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.platts.com

About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.

For more information, visit http://www.spglobal.com/commodity-insights.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group)