Client Data Integration Specialist

We are looking for service minded, team supporters who are excited about excellent data management! Success of the Client Data Integration team is critical as millions of participant’s data passes through our team and has direct impact on their satisfaction.

The Client Data Integration Specialist is responsible for end to end processing of data files from clients including reviewing file specifications and loading data into the Willis Towers Watson system. The Client Data Integration Specialist works with clients to resolve any errors with file processing, loading data, and data inquiry tickets that have been submitted from the call center and the Client Services Department. More experienced Specialists will assist in training team members to become proficient in data processing, basic SQL queries, Excel tools, and teaching basic programming theory to overcome obstacles as well as provide enhancements to file loading processes. The Client Data Integration Specialist is a client facing position with increasing client contact as experience is gained.

Responsibilities:

• Ensure that internal and external service levels are met in a timely and high-quality manner
• Facilitate ingestion, manipulation, loading, maintenance, and delivery of data for existing and new client partners
• Accurately maintain a tracking log of active and unresolved issues for individual clients
• Work efficiently with internal departments to ensure smooth internal operations
• Create and maintain client specific data requirements
• Resolve escalated issues in a timely manner to promote customer satisfaction
• Process eligibility data with the highest level of accuracy and integrity
• Provide QA testing in coordination with clients and their vendors
• Identify data trends and establish improvement plan with stakeholders

Qualifications:

• Passion for continual skill development and helping others succeed
• Positive, proactive attitude
• Self-motivated, highly analytical, organized and uncompromisingly detail-oriented
• Excellent time-management skills with the ability to meet or exceed deadlines in a fast-paced environment
• Introductory knowledge of delimited file conventions, other industry standard data formats, data transmission methodologies, and Microsoft Excel
• Basic to Intermediate SQL (SQL Server or other) preferred
• Data Visualization experience
• Proven ability to develop and improve processes to drive efficiency
• Excellent interpersonal skills with the ability to relate well to others and understand their concerns
• Excellent verbal and written communication skills
• Ability to work well with a team as well as on individually assigned projects
• Familiarity with Medicare a plus
• Bachelor’s degree preferred

This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified

Compensation and Benefits 

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role.

The base salary compensation range being offered for this role is $40,000 to $50,000 USD per year.

The role is also eligible for an overtime.

Company Benefits

WTW provides a competitive benefit package which includes the following (eligibility requirements apply):

• Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
• Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off
• Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans’ eligibility requirements.

Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records.

At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a ”hybrid” style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and “hybrid” is not a one-size-fits-all solution.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

EOE, including disability/vets