Sr. Instructional Designer

At T-Mobile, we invest in YOU!  Our Total Rewards Package ensures that employees get the same big love we give our customers.  All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Job Overview
We are seeking a dynamic and highly skilled Senior Instructional Designer with a strong background in Microsoft Technologies, including Microsoft Teams, Microsoft 365 (M365), and Microsoft Copilot, to join our team. As a Senior Instructional Designer, you will play a pivotal role in shaping and delivering high-quality training programs that drive technology adoption across the organization. You will leverage your expertise to design, create, and deliver training for both large audiences and specific functional areas, ensuring the successful integration of these tools into the day-to-day operations of the business. This is an exciting opportunity for a professional with executive presence, strong communication skills, and the ability to partner effectively with vendors, manage office hours, create instructional content (e.g., job aids, videos), and be the "face" of technology learning for end-users.

Job Responsibilities:

• Manage multiple user experience projects using sound project management tools and methodologies
• Support large-scale technology adoption or transition efforts
• Secure content from vendors, engineering, and other parties as needed for course development
• Review, edit and re-design existing curriculum as needed
• Design, pilot and launch new curriculum as needed
• Document business processes & product use cases
• Create on-demand video resources and quick reference guides
• Lead scheduled training, office hours and ad-hoc training
• Proactively seek new ways to manage train the trainer roll outs, and conduct program effectiveness reviews
• Work with subject matter experts to proactively partner to obtain and validate courseware content
• Effectively implement training solutions.
• Establish relationships with various stakeholders to ensure timely response to training needs.
• Work with members of the system implementation team to meet design goals efficiently, effectively, and within the specified time frame and budget while exceeding stake holders_ expectations
• Offer performance consulting solutions and strategies
• Manage vendor relationships for long-term partnership
• Proactively introduce new training tools and concepts into the training development process. This includes interactive video and audio.

Education and Work Experience:

• Bachelor's Degree (Required)
• 4-7 years Instructional Design experience. Required

Knowledge, Skills and Abilities:

• ADDIE (Required)
• Microsoft Office (Required)
• Microsoft SharePoint (Required)
• Communication (Required)
• Captivate (Preferred)
• Learning Management Systems (Required)
• Telecommunications (Preferred)
• Wireless (Preferred)

At least 18 years of age

Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Base Pay Range: $72,200 - $130,300Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ311380¶dox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.