Full-Time
Customer Service Representative
Posted on 4/18/2024
Residential HVAC, plumbing, electrical services
Venture Capital
Junior, Mid, Senior
Jacksonville Beach, FL, USA
Required Skills
Communications
Customer Service
Requirements
- Previous experience in customer service, preferably in a service-oriented industry.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to think quickly on your feet.
- Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
- Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
- Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
- Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
- Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
- Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
- High school diploma or equivalent.
Responsibilities
- Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing exceptional customer service at all times.
- Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
- Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
- Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
- Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
- Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
- Assist customers with troubleshooting minor issues over the phone, providing guidance and support before dispatching a technician if necessary.
- Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
- Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
- Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
- Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
- Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
- Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.
Legacy Service Partners specializes in residential HVAC, plumbing, and electrical services, leveraging the ServiceTitan® platform and data-driven insights to support its partners with excellence in installation and service.
Company Stage
Private
Total Funding
N/A
Headquarters
Tampa, Florida
Founded
2021
Growth & Insights
Headcount