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Principal Success Architect
Posted on 12/9/2022
Seattle, WA, USA • Remote in USA
Experience Level
  • BA/BS or equivalent
  • Minimum 7 years in management consulting leadership role at a top-tier consulting company, solution consulting or equivalent focused on technology (Digital/SaaS/Enterprise Software) enabled transformations
  • Proven track record of success at F50-500 accounts
  • Understanding of issues and imperatives driving digital transformation across industry
  • Depth in digital transformation design, implementation, and management
  • Middle and back office functional experience
  • IT, HR, and GBS Transformation experience
  • Strong executive relationships with CIO, CFO, CHRO and business line leaders
  • Experience identifying business objectives and solving business challenges
  • Experience serving as part of a key client account leadership team
  • Track record of expanding offerings with clients
  • Successful experience integrating with other account functions in developing and implementing account strategies and Customer Outcomes plans
  • Experience developing account partnering (co-delivery) relationships with large consultancies and technology implantation firms, Big 4, GSIs
  • 5+ years large program experience (multi-tracked, OCM)
  • Experience owning outcomes/accountability to a CxO position
  • Co-Delivery experience with Big 4, large SIs
  • Knowledge of ServiceNow - minimal, ideal is knowledge and experience with multiple ServiceNow product suites
  • Servicing 1-4 VLE/LE/E Accounts
  • Develop strong executive relationships with CIO, CFO, CHRO, and business leaders
  • Understand business objectives and development of customer roadmap
  • Define, realize, and benchmark business value
  • Define and execute winning co-delivery models
  • Develop relationships with ecosystem partners
  • Develop implementation strategies and readiness processes to accelerate time to value
  • Establish delivery operating model governance
  • Maintain account-level relationships for clear value proposition within the account
  • Participate in account delivery governance
  • Advocate/champion ServiceNow's best practices
  • Contribute thought leadership on how advisory, expert services, and Co-Delivery can be optimized
  • Deliver high customer sat metrics for assigned accounts
  • Provide high customer sat metrics for assigned accounts

10,001+ employees

Cloud-based enterprise operation solutions
Company Overview
ServiceNow’s mission is to transform IT to revolutionize the enterprise by placing a service-oriented lens on the activities, tasks, and processes that make up day-to-day work life. The company is committed to helping modern enterprises operate faster and become more scalable through their platform that optimizes processes, makes work more intuitive, and discovers insights that create new value.
  • Generous family leave
  • Flexible PTO
  • Matched Donations
  • Retirement benefits
  • Annual learning stipends
  • Paid volunteer time
Company Core Values
  • Wow our customers
  • Win as a team
  • Create belonging
  • Stay hungry and humble