Mission Support Technical Engineer

About Forterra

Forterra is a leading provider of autonomous systems for ground-based movement in the working world. Amongst some of the earliest innovators in the field of driverless technology, Forterra is focused on building systems that protect front-line soldiers and enable civilian workers in our industrial base. Forterra is the go-to provider of ground autonomy solutions for the U.S. Department of Defense, which harnesses the technology for asymmetric warfare in critical conditions.

About the role

We are looking for a Mission Support Technical Engineer (MST) who is highly skilled in deploying, maintaining, and troubleshooting mission-critical systems in dynamic environments. This role demands a strong background in hardware and software troubleshooting, system calibration, and real-time problem solving. The ideal candidate will have experience with sensor calibration (Lidar, Navigation, Encoder), network troubleshooting, and data collection, as well as proficiency in JIRA for issue tracking. You should be comfortable working in field operations, setting up and supporting sites, and ensuring seamless deployment of mission-critical systems.

What you'll do

• Conduct Demo Operations, ensuring system functionality in real-world scenarios
• Adhere to Safety Standards and operational protocols to ensure secure deployments
• Perform Hardware Troubleshooting and Software Troubleshooting to resolve technical issues
• Execute calibration for system accuracy
• Manage Run Site After Setup procedures, ensuring site readiness for operations
• Support Data Collection and Pulling Data from various sources for analysis
• Utilize JIRA for reporting and tracking general issues and bug tickets
• Set up and troubleshoot communication devices
• Support Site Operations, ensuring seamless deployment of mission-critical systems
• Perform software updates
• Manage Remote Operations for network communications
• Conduct Hardware Upgrades, ensuring proper integration with existing systems

Minimum Qualifications

• Degree in Engineering, Computer Science, or related field OR equivalent technical experience
• Experience with JIRA or similar issue-tracking systems
• Hands-on experience with hardware and software troubleshooting
• Familiarity with sensor calibration, network configuration, and data collection methods
• Understanding of Radio Frequency communication and software update procedures
• Ability to work in dynamic environments and travel to field sites as needed
• Strong problem-solving skills and attention to detail
• Travel up to 70% of the time to support field operations and mission deployments

Preferred Qualifications

• Experience with military, defense, or mission-critical operations
• Certifications in networking, system administration, or Radio Frequency communications (e.g., CCNA, CompTIA Network+, etc.)
• Ability to adapt quickly to changing environments and troubleshoot complex systems in high-pressure scenarios

US Salary Range
 $80,000 - $90,000

Location:
Clarksburg, MD w/ up to 70% travel - includes Foreign and Domestic

 

The salary range for this role is an estimate and is based on a wide variety of compensation factors. The salary offered to candidates will vary based on a variety of factors including (but not limited to) relevant work experience, education, specialized training, critical expertise, training, and more. Equity in Forterra is included in most of our full-time, high-demand roles and is therefore considered part of Forterra’s overall compensation package. In addition to base salary and equity, Forterra offers competitive benefits for full-time employees including:

• Premium Healthcare Benefits: Three plan options, including an HSA-eligible plan, with Forterra covering 80% of the plan premium for you and your dependents.  
• Basic Life/AD&D, short and long-term disability insurance plans 100% covered by Forterra, plus the option to purchase additional life insurance for you and your dependents.
• Extremely generous company holiday calendar including a winter break in December.
• Competitive paid time off (PTO) offering 20 days accrued per year.
• A minimum of 7 weeks fully paid parental leave for birth/adoption. 
• A $9k annual tuition reimbursement or professional development stipend.
• Fully stocked beverage refrigerators with all the Celsius your little heart desires. 
• 401(k) retirement savings plan, including traditional, Roth 401(k), and after-tax deferral with company match up to 4%.

Your recruiter will be able to share more information about our salary and benefits offering during the hiring process.  

CLEARANCE ELIGIBILITY - This position may require eligibility to obtain and maintain a U.S. security clearance. For more information about U.S. Security Clearances: click here.   

Forterra is an equal-opportunity employer, providing and promoting equal employment opportunity in all personnel practices. Forterrans are unique, talented individuals who are united through a shared passion to deliver autonomous systems that enable national resilience and a robust supply chain.  

All qualified applicants will receive consideration for employment without regard to any factor, including veteran and disability status, and criminal history, in accordance with applicable local, state, and federal laws.

Forterra is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

To see Forterra’s candidate data privacy policy, please visit Forterra Legal | Job Applicant Privacy Notice. 

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