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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

At CVS Health, we’re evolving Retail Pharmacy to generate new sources of value for the business. To help us achieve this goal, we are looking for innovative and strategic minds who think big and push boundaries to drive results, for the customer, and for the business.

The Retail Pharmacy Growth and Omnichannel Division is at the heart of that vision, with the mission to transform the pharmacy business and enable a sustainable portfolio of patient-centered services that achieve population health goals for clients and/or the CVS Health enterprise. The Patient Engagement and Experience Team (PEx) is responsible for advancing patient experience, unlocking new engagement tactics, and incubating new lines of business within the portfolio.

As the Manager of New Products & Services Strategy, you will play a critical role on Team PEx in incubating new CVS lines of business by supporting the strategic roadmap and coordinating across key workstreams with a large group of stakeholders within Retail Pharmacy. In collaboration with cross-functional teams, you will bring new products and lines of business to life with a customer-first approach. You will join a diverse team of innovative, strategic colleagues who are passionate about transforming healthcare and delivering customer-centric experiences, while also driving growth at an accelerated pace.

Primary Roles and Responsibilities:

Product/service strategy

• Develop and maintain product/service roadmap across pilot & at scale
• Utilize industry knowledge, strategic thinking, and internal / external data to support product strategy and growth optimization
• Conduct market research to inform ongoing market entry decisions
• Coordinate across Pharmacy and Front Store teams to deliver differentiated offerings (e.g., subscriptions, loyalty rewards, etc.)
• Identify synergistic business opportunities (e.g., pharmacy, care delivery, merchandising, loyalty, managed care, etc.) to enhance scaling & growth strategy
• Develop long-term approach for CVS to influence and build trusted partnerships in newer healthcare spaces

Project Management

• Support execution of new product pilot in 150+ stores by coordinating key activities across CVS SME teams (e.g., Marketing, Trade, Patient Safety, IT, Legal, Pharmacy Operations, etc.)
• Support team in ensuring timely visibility and collaboration across large, cross-functional working team and facilitating regular stakeholder and leadership updates
• Translate vision & strategy into actionable timelines to produce successful outcomes

Consumer experience strategy

• Identify and support consumer research sprints and data analyses to help relevant teams deliver multi-channel consumer awareness/adoption strategy for pilot and at scale (e.g., Marketing, SMS/Email, Digital web/app, etc.)
• Partner with PEx and other CVS consumer experience teams to capture consumer sentiments and feedback on new product
• Create consumer journey maps to identify potential feature enhancements (including in-store and digital interactions) and inform product roadmap

This position can be located anywhere in the U.S. with the ability to work remotely or in a CVS Corporate Hub. This role will require travel to different locations throughout the country. The amount of travel will vary depending on our client’s need but could be up to 10% of the time.  

Required Qualifications

• 5+ years of experience in healthcare or retail industry in a strategy, innovation, product/program development and/or product/program operational role
• Strong strategic mindset: ability to build robust business value plans, and visualize short- and long-term goals
• Demonstrated knowledge of healthcare industry business models (e.g., pharmacy, insurance, healthcare services)
• Excellent communication skills; ability to strategically tailor written, visual, or verbal messages for internal and external stakeholders and leaders
• Strong storytelling skills: proficient in PowerPoint, with the ability to quickly create, format, and edit visually appealing presentations
• Strong acumen for data-driven decision-making; experience with using quantitative data/analytics and qualitative frameworks to distill complex information and inform assessments of business priorities and tradeoffs  
• Demonstrated agility and strong interpersonal skills; ability to collaborate with a cross-functional team towards time-sensitive goals in a matrixed environment
• Experience with project management; ability to prioritize across stakeholders, identify risk & mitigation strategies to ensure success, & manage timelines to keep teams on track

Preferred Qualifications

• Master’s degree in Business or related field preferred
• Entrepreneurial spirit & growth mindset; ability to navigate through ambiguity & change to achieve goals
• Experience with analytics (Excel, SQL) and reporting (e.g., dashboard development)

Education

• Bachelor’s degree or equivalent relevant experience required

Pay Range

The typical pay range for this role is:

$66,330.00 - $145,860.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 12/09/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.