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Full-Time

Customer Success Manager

Updated on 10/2/2024

Bluesight

Bluesight

Healthcare
Consulting

Compensation Overview

$65k - $75kAnnually

Junior, Mid

Remote in USA

Open to applicants in the continental United States.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s degree or equivalent work experience
  • 2+ years of customer-facing experience (Extra consideration for experience in a high-growth B2B SaaS company)
  • 1+ years of experience in Customer Success or Account Management role
Responsibilities
  • Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes
  • Conduct regular business reviews (QBR/EBR) with our hospital customer’s Executive-level stakeholders, and ensure all value assumptions remain valid and the relationship is producing value and return on their investment in Bluesight solutions
  • Proactively analyze gaps between current state and optimal state, and effectively communicate recommendations that drive value
  • Track and report key metrics for customer accounts
  • Be knowledgeable in Bluesight’s entire suite of solutions/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests.
  • Influence future customer lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall account health scores.
  • Vary service approach based on customer segmentation and delivery playbooks
  • Identify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives
  • Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues
  • Acquire and maintain customer references
  • Monitor and respond to NPS survey feedback and Customer Health scores
  • Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk
  • Achieve annual renewal and growth targets in partnership with Renewals Specialist

Company Stage

N/A

Total Funding

N/A

Headquarters

null, Australia

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • Kitcheck's innovative use of RFID technology can significantly reduce medication errors, enhancing patient safety and operational efficiency.
  • The company's specialized focus on hospital and pharmacy automation positions it well for growth in a market increasingly prioritizing healthcare efficiency.
  • Kitcheck's ability to integrate with existing systems can lead to quicker adoption and customer satisfaction, driving long-term client relationships.

What critics are saying

  • The reliance on RFID technology may limit Kitcheck's adaptability to future technological advancements.
  • The niche focus on hospital and pharmacy automation could restrict market expansion opportunities.

What makes Bluesight unique

  • Kitcheck, Inc. leverages advanced RFID technology to automate medication tracking, setting it apart from traditional manual methods.
  • The company's focus on hospital and pharmacy automation provides a specialized niche that many broader healthcare technology firms do not address.
  • Kitcheck's integration capabilities with existing hospital systems offer seamless adoption, unlike competitors requiring extensive overhauls.