Full-Time

Customer Success Manager

Posted on 9/27/2024

Bluesight

Bluesight

51-200 employees

AI-driven medication management analytics solutions

AI & Machine Learning
Healthcare

Compensation Overview

$65k - $75kAnnually

Entry, Junior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Requirements
  • Bachelor’s degree or equivalent work experience
  • 2+ years of customer-facing experience (Extra consideration for experience in a high-growth B2B SaaS company)
  • 1+ years of experience in Customer Success or Account Management role
Responsibilities
  • Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes
  • Conduct regular business reviews (QBR/EBR) with our hospital customer’s Executive-level stakeholders, and ensure all value assumptions remain valid and the relationship is producing value and return on their investment in Bluesight solutions
  • Proactively analyze gaps between current state and optimal state, and effectively communicate recommendations that drive value
  • Track and report key metrics for customer accounts
  • Be knowledgeable in Bluesight’s entire suite of solutions/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests.
  • Influence future customer lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall account health scores.
  • Vary service approach based on customer segmentation and delivery playbooks
  • Identify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives
  • Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues
  • Acquire and maintain customer references
  • Monitor and respond to NPS survey feedback and Customer Health scores
  • Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk
  • Achieve annual renewal and growth targets in partnership with Renewals Specialist

Bluesight focuses on improving the efficiency of supply chains in the healthcare sector, specifically targeting hospital pharmacies. The company uses AI and machine learning to provide actionable analytics that enhance visibility and predictability throughout the medication lifecycle. Its Medication Intelligence™ solutions help over 1,600 hospitals in the U.S. and Canada optimize their pharmacy practices by improving operational efficiency, reducing medication costs, and increasing compliance and safety. Unlike many competitors, Bluesight's approach is centered on delivering software solutions through a subscription and service fee model, which allows for continuous updates and support. The main goal of Bluesight is to streamline medication management processes to ensure safer and more cost-effective healthcare delivery.

Company Stage

Debt Financing

Total Funding

$36.5M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

-2%

1 year growth

5%

2 year growth

9%
Simplify Jobs

Simplify's Take

What believers are saying

  • Increased RFID adoption in healthcare boosts demand for Bluesight's solutions.
  • Thoma Bravo's investment indicates strong confidence and resources for Bluesight's growth.
  • Rebranding to ControlCheck strengthens Bluesight's market positioning and brand identity.

What critics are saying

  • Dependence on RFID technology may limit flexibility in tech advancements.
  • Market competition in healthcare analytics could impact Bluesight's growth.
  • Economic downturns may affect hospital budgets and Bluesight's revenue.

What makes Bluesight unique

  • Bluesight leverages AI and machine learning for medication lifecycle analytics.
  • The company serves over 1,600 hospitals in the U.S. and Canada.
  • Bluesight's Medication Intelligence solutions enhance visibility and predictability in medication management.

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Benefits

Health, Dental, and Vision Insurance

Maternity & Paternity Leave

Domestic Partner Benefits

401(k) with Company Match

Health Savings Account

Home Office Stipend

Health & Dependent Care FSA Insurance

Employee Assistance Program

Unlimited Paid Time Off

Mental Health Stipend

INACTIVE