Equipment Support Specialist

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.  With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Job Title

Equipment Support Specialist

Location(s)

Customer Site - CO

This job sits on-site in Aurora, CO.

Delivers service and support to our customers which includes Preventive Maintenance of PerkinElmer and/or Multivendor Products.  This support will include troubleshooting and repair of minor issues related to maintenance requirements, post maintenance testing and calibration.  Represents the face of PerkinElmer to the customer and drives best-in-class customer service, responsiveness and professionalism in all customer interactions.

You will be responsible for calibration of centrifuges, water baths, CO2 Incubators, Freezers, and refrigerators using digital thermometers, velometers, and CO2 meters.  There will be training provided. 

Duties and Responsibilities:

• Provide scheduled preventative maintenance and calibration for contract customer
• Types of equipment includes but is not limited to incubators, freezers, refrigerators, LN2 storage systems and centrifuges
• Complete assigned preventive maintenance calls at customer site within prescribed time frame and established performance standards
• Demonstrate knowledge of and adherence to service agreement provisions to provide adequate billing information to the customer
• Coordinate with 3rd party vendors to perform services for the contract customer
• Maintain updated documentation around dispatch, inventory and service support functions of the job
•  Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
•  Accountable for assigned company assets to include: Tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
• Manage appropriate levels of inventory to ensure adequate supply and records are maintained
• Display exceptional written and verbal communication skills and actively interface with peers and customers
• Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
• Seek higher level certification through participation in company sponsored training & development offerings
• Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc..   
• Ability to travel by air, vehicle and/or other means of transportation as business requires
• Must have a valid driver’s license; While performing the duties of this job, the employee must safely operate a motor vehicle at all times

Basic Qualifications:

• Associate's Degree
• 2 plus years of experience in providing support, calibration and preventive maintenance to instrumentation in a laboratory setting

Preferred Requirements:

• Experience in HVAC, refrigeration and facilities maintenance is a plus
• Blue Mountain or equivalent computerized maintenance management system (CMMS) experience
• Experience using Microsoft 365
• Exposure to analytical equipment and/or lab environment
• Knowledge of laboratory safety practices
• Certification of company training on equipment
• Strong interpersonal skills; team player with customer satisfaction focus
• Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
• Ability to communicate clearly and effectively with peers, managers, customers and other technical support professionals is critical to successful performance in this role
• The physical demands defined are representative of those that must be met by an employee to successfully perform the essential functions of this job: Regularly be required to walk, stand, sit and talk or hear; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. Occasionally required to climb or balance; stoop, kneel, crouch, or crawl. Frequently lift and/or move up to 50 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

The annual compensation range for this full-time position is $60,000 to $68,000. The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, or veteran status or any other characteristics protected by applicable law. PerkinElmer is committed to a culturally diverse workforce.