Product Manager
Posted on 9/18/2023
Financial Times

5,001-10,000 employees

World’s leading business news organizations
London, UK
Experience Level
Desired Skills
Data Analysis
  • A proven record of building exceptional products that meaningfully solve the most important problems felt by customers, whilst achieving key business goals
  • 2+ years of product management experience on a digital-first B2C product
  • Specific experience in a growth-stage company
  • Scaled product management in a product-led company is a major plus
  • Proficiency in data analysis, user testing, and using analytics tools
  • Strong communication and collaboration skills, with the ability to work effectively in cross-functional teams
  • Strategic thinking and a customer-centric mindset
  • Familiarity with relevant industry trends and best practices in customer retention
  • Retention Strategy: Develop and execute a comprehensive customer retention strategy that spans the customer lifecycle, from onboarding to re-engagement
  • Product Development: Lead the ideation, design, and development of customer-centric features and enhancements aimed at improving retention metrics
  • Customer Insights: Utilise customer data, feedback, and analytics to identify opportunities for enhancing the customer journey and addressing pain points
  • Cross-functional Collaboration: Collaborate with cross-functional teams, including marketing, data analytics, other product and tech teams, and customer support, to ensure alignment and effective execution of retention initiatives
  • Roadmap Management: Create and manage the product roadmap, prioritising features and initiatives that have the most significant impact on customer retention
  • User Testing: Conduct user testing and gather feedback to refine and iterate on product enhancements
  • Performance Monitoring: Continuously monitor key retention metrics, conduct A/B testing, and analyse user behaviour to measure the success of retention initiatives
  • Competitive Analysis: Stay informed about industry trends, competitor offerings, and best practices related to customer retention
  • Communication: Effectively communicate product plans, updates, and results to stakeholders at all levels of the organisation