IT Intern – Operations Support
Posted on 3/25/2024
AlixPartners

1,001-5,000 employees

Provides urgent business performance improvement and restructuring
Company Overview
AlixPartners is a globally recognized firm that excels in addressing critical business challenges with an action-oriented approach, leveraging small, highly skilled teams with industry-specific expertise. The company fosters an inclusive culture that values diversity and intellectual curiosity, encouraging personal growth and career development. Their industry leadership is reflected in numerous accolades, including being named among the Best Places to Work for LGBTQ+ Equality, Best Management Consulting Firms, and Best Firm to Work For.
Consulting

Company Stage

N/A

Total Funding

N/A

Founded

1981

Headquarters

New York, New York

Growth & Insights
Headcount

6 month growth

2%

1 year growth

8%

2 year growth

21%
Locations
Detroit, MI, USA
Experience Level
Intern
Desired Skills
Management
Computer Networking
CategoriesNew
IT & Security
IT Support
Network Administration
System Administration
Operations & Logistics
Requirements
  • Currently enrolled in or recently graduated from an accredited university with a focus on Computer Science, Management Information Systems, or similar programs.
  • Experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure highly preferred.
  • Certifications: A+, Network+, HDI, ITIL preferred but not required.
  • Familiarity with Microsoft Windows Server OS (W2k08\W2k12\W2k16); MCSE Certification a huge plus
  • Knowledge of Active Directory and group policy; prefer experience with Microsoft Distributed Files Services (DFS) preferred.
  • Familiarity with enterprise monitoring solutions; Indicative preferred; SCOM, SCCM or other equivalent solutions considered.
  • Familiarity with supporting the daily operations and management of Two Factor Authentication solutions; prefer experience with DUO or RSA.
  • Understanding of timelines, milestones, and deliverable due dates.
  • Must become familiar with, and promote and abide by, all Firm values as defined by the AlixPartners’ Code of Conduct and in terms of Ethics, Diversity, and Inclusion
  • Must be currently authorized to work in the United States. No VISAs available for this position
Responsibilities
  • Provide prompt onsite and remote engineering and support for Engagement Technology Services (ETS), including managing the servers, storage, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units.
  • Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.
  • Physical Media Management - Receiving, shipping, tracking and Inventorying media (Hard drives, USB drives, CD\DVD, thumb drives etc.) that are received by external clients.
  • Work with more senior team members and perform duties that are needed for smooth business operations.
  • Help maintain the integrity of the servers, applications, and databases upon which the ETS business unit relies for uninterrupted business operations.
  • Identify malfunctions with ETS systems, operating platform, servers, configurations, and related equipment; escalate to other technology support resources as needed.
  • Confer with ETS Service Delivery Manager, AlixPartners IT resources, and vendors to identify business unit needs and systems maintenance and upgrades / enhancements.
  • Administer systems security via Active Directory and assign appropriate access privileges to end-users.
  • Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.
  • May set up, install, and upgrade hardware, software, and peripheral equipment.
  • Resolve operational problems within the defined schedules and service level agreements.
  • Perform, organize, and streamline operational tasks in a timely manner to reduce the potential for errors.
  • Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.