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Full-Time

Customer Success Associate

Confirmed live in the last 24 hours

Assembled

Assembled

51-200 employees

Cloud-based omnichannel support operations platform

Data & Analytics

Compensation Overview

$90k - $110kAnnually

+ Stock Options

Junior

San Francisco, CA, USA

Category
Customer Success
Customer Support
Customer Success & Support
Strategic Account Management
Sales & Account Management
Required Skills
SQL
Requirements
  • 1-3 years of experience in customer-facing, highly strategic, operational, and analytical environments
  • Experience with SQL or similar query language
Responsibilities
  • Coordinate schedules, meetings, and stakeholder attendance
  • Prepare and maintain project plans
  • Prepare reporting and analysis on early usage and adoption
  • Track and prioritize product feedback
  • Manage and nurture influential stakeholders, both internally & externally
  • Create and refine Business Reviews
  • Analyze customer usage data to offer best practices and recommendations
  • Investigate product questions in partnership with Support
  • Document product feedback and partner with internal teams on customer resolution
  • Support and drive growth, net revenue retention, and product adoption across our Frontier customer portfolio
  • Identify opportunities for us to improve and refine our Implementation and Success process with Frontier customers in the spirit of “Make Enterprise Repeatable”
  • Represent the voice of our Frontier customers in our product development

Assembled offers a cloud-based, omnichannel Support Ops platform that enables workforce and vendor management, real-time performance monitoring, and data-driven decision-making for exceptional customer experiences. The platform leverages open APIs, integrations with key tools, and configurable forecasting models to optimize support operations for modern organizations.

Company Stage

Series B

Total Funding

$70.7M

Headquarters

San Francisco, California

Founded

2018

Growth & Insights
Headcount

6 month growth

4%

1 year growth

27%

2 year growth

37%

Benefits

Competitive compensation and equity package

Insurance coverage

401(k)

CSA Credit

Stipend for use at any Assembled customer

Professional development stipend

Wellness stipend