Full-Time

Implementation Consultant

Sowelo Consulting sp. z o.o.

Sowelo Consulting sp. z o.o.

No salary listed

Remote in Germany

Remote

Remote from Germany; Düsseldorf or Dortmund area preferred.

Bachelor's

Category
Solution Engineering (1)
Required Skills
ERP
Supply Chain Management
Requirements
  • A bachelor's degree with various years of related experience or equivalent practical experience.
  • Fluent German and English.
  • ERP knowledge, strong communication, and problem-solving ability.
  • Strong analytical, problem-solving, and troubleshooting skills.
  • Strong organizational skills and the ability to manage several projects concurrently.
  • Ability to apply, test, and reconfigure data rules to produce the intended result.
  • Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment.
  • Strong relationship-building skills, including over the phone.
  • Ability to handle multiple concurrent activities.
Responsibilities
  • Perform post-sale initial technical implementation of technology products.
  • Execute installation, upgrades, testing, and system configuration to complete implementation projects.
  • Consult with clients to analyze and verify operational needs and understand their business objectives and goals.
  • Track implementation project progress, ensure deadlines are met, and resolve scheduling issues.
  • Keep customers and other stakeholders informed of project progress.
  • Apply, test, and reconfigure data rules to produce the required results.
  • Work under moderate supervision with some latitude for independent judgment.
  • Facilitate problem research, isolation, diagnosis, resolution, and follow-up for customer change events.
  • Contribute to developing standardized solutions for customers.
  • Escalate events appropriately when they fall outside the role's scope.
  • Own support instances requiring partner involvement and act as the escalation point between the client and partner network.
  • Work directly with third parties, consultants, value-added resellers, and adapter or application providers.
  • Take on complex work of high importance to the organization.
  • Maintain deep industry-specific business knowledge and stay current with emerging products and technical updates.
Desired Qualifications
  • Exposure to third parties, consultants, value-added resellers, or adapter and application providers.
  • Familiarity with XML.
  • Experience with text editing and data mapping tools, and in-depth knowledge of mapping tool functionality.
  • Strong written and verbal communication and interpersonal skills.
  • A balanced mix of skills including driver and facilitator, tactical leader and doer.
Sowelo Consulting sp. z o.o.

Sowelo Consulting sp. z o.o.

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