Knowledge Manager

Position: Knowledge Manager

Job Type: Full-time, Exempt

Location: Remote

Hours: 9a - 5p

Reports To: Chief Technology Officer

Travel Requirement: 5%

Salary: $100,000 - $160,000

At EforAll (Entrepreneurship for All), we believe everyone should have the opportunity to turn their dream of starting a business into a reality. Dedicated to empowering underrepresented entrepreneurs since 2010, our mission is to accelerate economic and social impact in communities nationwide through inclusive entrepreneurship. 

In our work, EforAll partners with local champions, dedicated volunteers and generous funders to encourage growing and thriving local economies. Our EparaTodos program was designed to support Latinx entrepreneurs specifically, with programs run entirely in Spanish. The success of our programs inspires us each and every day: Over 1,700 startups launched; 76% women-owned, 74% BIPOC owned, and 34% immigrant-owned; 70% of EforAll businesses are still operating after 3 years; and $56 million in alumni revenue and 2,277 jobs were generated in 2023. 

We are constant cheerleaders for our communities. We connect deeply with the people we serve because a majority of our staff are proud and active members of these communities. We also recognize and celebrate our team’s own personal and professional growth and accomplishments. Embracing a culture of celebration heightens morale and profoundly connects us all as members of the EforAll community. 

We invite you to join us on our journey towards creating equitable opportunities for all.

Position Overview:

As the Knowledge Manager, you will lead a small, passionate team to design, maintain, and optimize EforAll’s knowledge management systems. Leveraging leading-edge technologies, you will work cross-functionally to ensure efficient use of data and processes that empower decision-making across the organization. This role combines technical expertise, project management skills, and a commitment to fostering team development to enhance organizational success.

Essential Functions: 

• Identify, track, and continuously improve organization-wide knowledge systems.
• Oversee the design and implementation of data solutions that enhance operational efficiency.
• Lead the development of reports and interactive dashboards to visualize key metrics.
• Ensure the accuracy and usability of data tools to support decision-making.
• Plan, prioritize, and manage multiple technical projects, ensuring timely and successful delivery of key initiatives.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Monitor progress, resolve issues, and communicate updates to relevant parties.
• Manage the professional development of team members, fostering a collaborative and growth-oriented environment.
• Provide mentorship and technical guidance to support team success.
• Work closely with cross-functional teams to gather requirements, clarify needs, and translate them into actionable solutions.
• Provide feedback and propose technological enhancements to align with organizational goals.
• Offer technical support to EforAll staff, including triaging and resolving system issues.
• Scope and track system defects and oversee their resolution.

Required Experience and Qualifications:

• 5+ years of experience developing and managing knowledge systems.
• 2+ years of experience managing projects with technical deliverables.
• 2+ years of hands-on expertise with SQL and query plan analysis; experience with MySQL is a plus..
• 2+ years of experience leading and managing a technical team.
• Strong project management and problem solving skills with the ability to manage competing priorities effectively.
• Excellent written and oral communication skills, with a strong emphasis on cultural competency and the ability to effectively communicate across diverse cultural backgrounds. 
• Flexible, adaptable, and well-organized, with a demonstrated capacity to navigate cross-cultural environments and foster inclusive spaces.
• Self-starter with a growth mindset and the ability to influence and inspire others.

Preferred Qualifications:

• Expertise in data modeling and database architecture.
• Proficiency in data visualization tools such as D3.js or Observable Plot.
• Familiarity with AI and machine learning model implementation.
• Bachelor’s degree in computer information systems or related field, or equivalent experience.

Benefits: 

• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• Flexible Spending Account 
• Health Reimbursement Account
• Disability Insurance 
• Life Insurance 
• Generous Paid Time Off (including Summer Fridays!) 
• Paid Parental Leave 
• Retirement Plan 
• Additional Voluntary Benefits 

True innovation and community transformation arise from embracing a multitude of perspectives and experiences. EforAll is committed to inclusivity and provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.