Who We Are

Cross River is a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe. Cross River is backed by leading investors and serves the world’s most essential fintech and technology companies. Together with its partners, Cross River is reshaping global finance and financial inclusion. 

We are on a mission to build the infrastructure that propels access, inclusion, and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 6 years. The reason for this success is simple – our nimble and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation, and we invite passionate, collaborative, and motivated high performers to join our expanding team.

About Our Team

Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently. We work together primarily with Slack, GitHub, JIRA, and Zoom.

What We’re Looking For

We are the NOC and Monitoring team, managing the entire IT environment from the infrastructure to the application and service levels. If anything goes wrong we are there and we’ll work to remediate the issue as quickly and efficiently as possible. 
The team functions as Tier 1.5 support, meaning we also work to fix issues before escalating and documenting them.

Our main goal is to be proactive, always think outside the box, implement creative solutions, and reduce system and service down time by detecting the problems quicker, solving it faster, and thinking how we can prevent recurrences.

We are looking for someone who has a deep knowledge and passion for networking, IT and security. A suitable candidate should be extremely organized, able to solve problems easily, able to prioritize multiple issues and able to work under pressure.

Responsibilities:

• Operate the monitoring systems, ensuring stability of the various environments.
• Manage event life cycles: track each event from start to finish, notify relevant people as required, and update related incidents accordingly.
• Perform Tier 1.5 operations when needed to try and resolve incidents as soon as possible.
• Assist in developing monitoring-event knowledge-management by documenting useful information about events and incidents you encounter.
• Assess and prioritize faults and respond or escalate accordingly.

Qualifications:

• Minimum 2 years’ experience working in a NOC team.
• Basic knowledge of SQL, networking, and Linux & Windows servers.
• Ability to work 8-hour shifts, 5 days a week (Including overnight shifts).
  NOTE: Saturday shifts are required.
• Good communication skills.

Preferred Qualifications:

• Basic knowledge of monitoring systems (especially NewRelic, DataDog, PagerDuty, and Solarwinds), experience with ticketing systems and ELK, experience in SOC

#LI-TP1 #LI-Hybrid #LI-Onsite

Salary Range: $85,000.00 - $100,000.00