Help Desk Technician
Posted on 3/31/2023
United States
Experience Level
Desired Skills
Customer Service
  • At least two (2) years of experience as a Customer Support Specialist or similar customer service role preferred
  • Ability to diagnose and resolve basic technical issues
  • Good understanding of computer systems, mobile devices, and other tech products
  • Experience using help desk software and remote support tools preferred
  • Excellent analytical skills & problem-solving skills combined with the ability to provide quick resolution to problems
  • Ability to communicate professionally by phone and email
  • Must be customer service oriented and patient to deal with difficult customers, and work well in a team oriented collaborative environment
  • Demonstrates a technical awareness of network topology, protocols, and server connectivity
  • High School Diploma/GED or equivalent work experience
  • Comp TIA A+ certification
  • ITIL certification
  • Qualified candidates can expect a salary beginning at $40,000 or more depending on experience
  • Serves as first point of contact for customers seeking technical assistance over the phone or through email
  • Provides first tier help desk support for partners' end-users by performing basic troubleshooting
  • Strictly adheres to the use of the ticketing system for ALL incidents, changes, and problems; monitors and manages ticket work queues
  • Investigates and resolves technical issues
  • Follows up with customers to ensure their technical issues are resolved
  • Updates our internal databases with information about technical issues and useful discussions with customers
  • Shares customer feedback or suggestions with the appropriate internal team

1,001-5,000 employees

Cloud commerce marketplace
Company Overview
Pax8's mission is to grow their customers' business
  • Medical, dental, and vision (most plans covered at 100%)
  • Employee Assistance Program
  • Paid holidays and Extended Holiday Program
  • Flexible vacation and paid sick time
  • Military, parental, and family care leave
  • 401(k) with company match
  • Bonus program
  • Employer-paid life insurance, short-term, and long-term disability
  • Home-office allowance
  • Transportation benefits
  • Pet adoption reimbursement
Company Core Values
  • Innov8 - Creating an environment of curiosity and intentionality to find new answers and creative solutions. Using diverse thought and experiences to fuel new ideas and create innovative approaches. Empowered to challenge the status quo and encouraged to take risks.
  • Elev8 - Creating a space of trust, value, and safety as we look to support and lift others, ourselves, and the work. Developing a supportive and collaborative culture and investing in the ongoing development of knowledge and skills – enhancing our abilities, self-esteem, and confidence to take on new challenges.
  • Advoc8 - Being an active champion for your team, colleagues, and all of Pax8, ensuring everyone’s contributions are seen and recognized. Promoting a culture of continuous support, where praise is openly given, shared, and received. Allowing all voices to be heard and working together to achieve greater success and impactful results.
  • Celebr8 - Recognizing the personal and professional accomplishments of each individual, team, and Pax8 as a whole. Celebrating the contributions of team members and their unique backgrounds, experiences, and skills. Appreciating that we gain knowledge, insight, and progress through failure, enabling us to constantly evolve.