Role Summary

Reporting to the Remarketing Operations Manager, Rivian is looking for a Remarketing Administrative Operations Specialist to support the vehicle trade-in process in Irvine, CA. This position will also be responsible for obtaining and executing lienholder payoffs on trade-in vehicles, executing trade-in documentation and ensuring accuracy and compliance of all incoming customer documents. Additionally, this role will be responsible for turning properly executed documentation over to third party partners for vehicle resale. This individual will be accountable for meeting KPI targets while supporting broad company initiatives. The ideal candidate has experience working in automotive/tech, is comfortable with a fast-paced work environment and has an expertise and passion for electric vehicles. This individual should also be able to identify and utilize time management to solve operational bottlenecks that occur. The Remarketing Department needs team members dedicated to growing into a world-class operation!

Responsibilities

• Work collaboratively to achieve department and company KPI goals
• Obtain lienholder payoffs and execute payment on traded in vehicles.
• Possess both strong and professional communication capabilities
• Partner with Delivery teams on incoming trade-in documents
• Execute trade-in documentation and ensure DMV compliance in all 50 states
• Assist with auctions sales, maintaining transaction jackets, contacting finance companies for title follow up, processing reassignments, and auditing completed paperwork
• Develop and maintain relationships across the organization; make yourself available to assist others with their initiatives and companywide goals
• Be an agent of change that owns effective communication of company messages; ensures that the entire team is kept informed of the vision of our business
• Create clear tactics and action steps when developing high level strategy, coach team to success through a combination of open questions, effective listening, and accountability to both goals and the team success

Qualifications

• Education: 4 year degree or applicable experience in automotive, Remarketing, or experience with an OEM.
• Physical requirements: up to 25% travel (some overnights required), required to communicate via telephone and zoom, frequent use of computer is also required
• 1-3 years of experience working with lienholders and DMVs in a dealership or auto auction setting
• Experience working cross-functionally with multiple departments
• Multi-task in a high energy, fast-paced team oriented work environment
• Prior experience with EV and Auto E-commerce a plus
• Expertise proficiency with Salesforce
• Proficiency with Microsoft suite to create spreadsheets, documents and presentations
• Readiness to climb (literal & figurative) mountains to deliver the best trade-in experience on the planet
• This position is an on-site role that will be based in Irvine, CA
• Ability and willingness to travel (up to 25% of the time)
• Ability to obtain and maintain local sales licenses if applicable in your state/province
• Active notary license or eligibility to obtain one in the state/province of your assigned work location preferred

Salary Range/Hourly Rate for California Based Applicants: [ $26.90 - $30.75 ] (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums.