Refugee Case Worker

World Relief

World Relief

1,001-5,000 employees

Christian humanitarian organization serving the vulnerable

Social Impact

Junior, Mid

Montgomery, IL, USA

  • Mature and personal Christian faith
  • Committed to the mission, vision, and values of World Relief
  • Desire to serve and empower the Church to impact vulnerable communities
  • Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
  • MS Office skills required
  • Cross-cultural experience required
  • Valid driver's license, regular access to a vehicle, and ability/willingness to drive 15-passenger van required
  • Coordinate pre-arrival details for incoming refugees and their family
  • Assist with securing safe, sanitary, and affordable housing for refugee clients prior to their arrival in the U.S.
  • Provide newly arriving refugee families with core services during the first year in the U.S.
  • Assist staff with providing clients with initial and on-going orientations to life in the U.S.
  • Ensure that clients promptly receive health screenings, public aid enrollment, ESL enrollment, social security application, WIC appointment (when needed), community resources, and help with phones & internet set-ups, and securing clothing/household items.
  • Assist with lease signings and utility start-ups.
  • Perform home visits and evaluations during the resettlement period (first 90 days post-arrival).
  • Conduct additional screening and follow-up evaluations for cases with minors traveling alone.
  • Conduct additional home visits and financial budgeting assistance at day 180 and day 270 for clients enrolled in Match Grant to ensure self-sufficiency is achieved.
  • Provide long term case management for clients beyond the first year, as needed.
  • Conduct comprehensive family assessment and financial budgeting assistance with each client, develop individual client service plans based on strengths and needs, and facilitate connections to appropriate services and resources.
  • Conduct home visits and regular check-ins throughout the first year to assess goal progression, to evaluate family stability and needs, and to provide support and guidance to clients through case management.
  • Empower clients while providing them with tools necessary to meet their goals.
  • Provide mediation services between clients and outside entities (i.e., neighbors, landlords, volunteers, service providers, etc.).
  • Maintain timely and accurate client files, case notes, and reporting records.
  • Generate chronological case notes and code all services for clients in a CRM database in a timely manner.
  • Prepare and complete required reports: monthly R&P reports, monthly team reports, and quarterly, semi-annual, and annual reports as needed.
  • Complete weekly skills progress assessments for newly-arrived refugee families and families who have been in the U.S. for 3, 7, and 11 months.
  • Actively participate in department meetings, staff development opportunities, program trainings, community activities, and organizational events.
  • Provide supervision and accountability for department interns when assigned.
  • Work closely with internal service teams and external service providers to ensure comprehensive service provision.
  • Collaborate with volunteers and Volunteer Services staff to support the work of volunteers engaging with clients to meet the goals of the client’s service plan.

World Relief stands out as a compassionate employer, fostering a culture of empowerment and service through its mission to aid the most vulnerable. With a proven track record of over 75 years, it has demonstrated industry leadership in humanitarian efforts across 100 countries, leveraging partnerships with local churches and communities to develop sustainable solutions to global issues. The organization's commitment to advocacy and influencing policy makers further underscores its competitive edge in effecting meaningful change.

Company Stage


Total Funding



Baltimore, Maryland



Growth & Insights

6 month growth


1 year growth


2 year growth