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Senior Customer Success Manager
Strategic
Confirmed live in the last 24 hours
Locations
London, UK • United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Sales
Salesforce
Requirements
  • Being customer centric - building relationships, understanding customer needs and how we are delivering value
  • Track record of hitting or exceeding your goals and KPIs
  • The right balance of self-confidence and humility to lead as an individual contributor
  • Collaborative and providing constructive feedback to the right teams, so that we can continue to learn and grow
  • Experience with Salesforce is critical
Responsibilities
  • Own customer adoption, expansion and overall retention of your book of business
  • Identify and drive increased usage of Fivetran to constantly increase the value customers are getting
  • Partner with account executives, sales engineers and solution architects to effectively manage and drive success in large accounts
  • Be the customer advocate, and provide feedback internally to product, support and other teams that can help grow Fivetran's value to customers
  • Develop customer relationships with the goal of creating customer advocates
Desired Qualifications
  • Experience in a SaaS customer success or sales role. Experience in analytics/data tools is a plus!
Fivetran
Automated data pipelines
Company Overview
Fivetran automates connectors to sync data from cloud applications, databases, and event logs into users' data warehouse.