Deposit Controls Manager
Posted on 3/22/2024

1,001-5,000 employees

Personal loans, cards and rewards checking
Company Overview
Upgrade's goal is to offer their users more value and a better experience than they receive from their traditional bank.
Financial Services
Data & Analytics

Company Stage

Series E

Total Funding





San Francisco, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Phoenix, AZ, USA
Experience Level
Desired Skills
Finance & Banking
  • 5+ years of deposit account experience or a similar required
  • Ability to build and maintain strong cross-department working relationships
  • Ability to work independently and effectively as part of a team, while prioritizing multiple tasks and responsibilities simultaneously to meet deadlines
  • Adaptable and flexible to changes in business needs as it relates to the role and daily responsibilities
  • Advanced knowledge of the regulations impacting deposit operations and products
  • Advanced written and verbal communication style
  • Proficient in Google Suite with the aptitude to learn new programs
  • Strong attention to detail and excellent organizational skills
  • Act FAST to problem-solve and deliver solutions based on business need
  • Be a product and service subject matter expert
  • Collaborate with partners and stakeholders to drive inclusivity, adherence, and engagement both internally to the department and to Upgrade as a whole
  • Manage and uphold the documentation required to evidence first line of defense (FLOD) supervision of all deposit operations activities
  • Partner with both internal and external business partners to prepare for audits and exams
  • Report and investigate identified risks raised by the business, Compliance, Legal, and Auditors
  • Address and escalate potential deviations from regulatory and procedural compliance
  • Collaborate with First Line Business Managers and Compliance to provide sound, practical guidance for timely remediation of identified risks
  • Ensure the delivery of timely and regular reporting of deposit operations results to department leaders and key stakeholders
  • Maintain confidentiality of key business messages and other sensitive work-specific information
  • OWN individual results and strive for continuous improvement to best support the business needs and role expectations
  • Plan and perform all financial and operational activities that directly involve Deposit Servicing operations while identifying and providing recommendations for IMPROVEments across the organization
  • Provide insightful feedback to HELP Service Center Leaders
  • Provide tactical support to aid in the implementation of key initiatives and communicate progress toward goals
  • Stay abreast of procedure updates and changes to ensure completed work meets up-to-date expectations
  • Other duties as assigned