Our Enterprise Applications team is growing. As a Business Analyst, you’ll be responsible for setting the stage for our ServiceNow platform use firm-wide by partnering with our stakeholders to serve as a trusted advisor This role will be a part of the core platform leadership team to help define our ServiceNow program through gathering requirements aligned with process and platform best practices. You will work on a hybrid team of highly skilled practitioners who will share operational responsibilities as well as welcome your contributions to our ever-expanding initiatives.

What is needed in this role:

• Ability to create collateral in the forms of process workflows, user stories, operational readiness guides, and training materials
• Experience working with IT business leads and process owners to optimize their business process operations
• Strong Consulting Skills including meeting & facilitation skills and collaboration and communication skills
• Organizational change management and project-based delivery experience

Bonus Points for:

• ServiceNow Certifications: Certified System Administrator
• Experience with additional ServiceNow areas such as CSM, ITAM, ITSM, or SPM

What you’ll be working on:

• Work closely with our stakeholders to determine strategies for increased solutions adoption and organizational readiness.
• Translate the business need into functional requirements to be delivered on by our team
• Leading functional discovery and process workshops and working sessions across multiple business units and stakeholders
• Defining industry and DRW specific business process solutions while identifying opportunities and advising on all things business process related to ServiceNow

DRW is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk. 

Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets. 

We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it’s how we do it. DRW is a place of high expectations, integrity, innovation and a willingness to challenge consensus.  

For more information about DRW’s processing activities and our use of job applicants’ data, please view our Privacy Notice at https://drw.com/privacy-notice.

California residents, please review the California Privacy Notice for information about certain legal rights at https://drw.com/california-privacy-notice.

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