Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

Advisory - Other

Management Level

Associate

Job Description & Summary

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Apply a learning mindset and take ownership for your own development.
Appreciate diverse perspectives, needs, and feelings of others.
Adopt habits to sustain high performance and develop your potential.
Actively listen, ask questions to check understanding, and clearly express ideas.
Seek, reflect, act on, and give feedback.
Gather information from a range of sources to analyse facts and discern patterns.
Commit to understanding how the business works and building commercial awareness.
Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Job Summary

Please briefly describe the following: “What is the purpose of this role?”. What is this job responsible for?” and “why does this role exist?”

The Total Rewards Associate is responsible forcompleting administrative tasks for the Total Rewards team. This includes handling invoices and billing, generating reports, and ensuring accurate record-keeping. The associate supports the team by maintainingdatabases, preparing documentation, and assisting with the implementation of various total rewards programs. Additionally, they collaborate with other departments to ensure compliance with company policies and regulatory requirements and provide general administrative support to ensure the smooth operation of the Total Rewards team.

Major Responsibilities

Provide 3 -5 major responsibilities of the role and identify key activities within each area. Indicate the percentage (%) of time normally spent on each major responsibility with the total equalling 100%.

Supporting the Total Rewards team (100%)

Billing: Manage and process billing activities, ensuring accuracy and timeliness.

General Ledger (GL) Reconciliation: Perform regular GL reconciliations to ensure financial records are accurate and up-to-date.

Credit Card Payment Processing & LOA Agreements: Handle credit card payment processing for benefits related to leaves of absence (LOA). Manages incoming LOA Agreements from HCSC.

Data Management: Update and maintain data for dashboards, ensuring information is current and accurate.

Reporting: Run, analyze, and share data reports to support decision-making processes.

Site Maintenance:Maintain and update Daily Hub sites to ensure they are functioning properly and meet organizational standards.

Process Formalization: Formalize processes into Word documents to standardize procedures and improve efficiency.

Educations & Professional Certification (Required and/or Preferred)

What is the minimum required level of education? Please indicate if the professional certification(s) is required or preferred.

Post-secondary education or equivalent experience.

Work Experience

What is the minimum required level of experience in the incumbent would need to perform this job?

Related experience in HR, ideally within a total rewardsdepartment.

Technical skills & Specialized Knowledge

Provide details on any specialized and technical skill set required to perform the job.

Advanced English level

Ability to work effectively with cross-functional teams

Preference for strong Excel, Alteryx and PowerBI skills

General Attributes

Any other characteristics or traits that are essential for the job (e.g. able to negotiate and influence effectively)

Respect for the confidential and sensitive nature of the information that is a daily aspect of the role

Strong written and verbal communication skills;

Attention to detail and accuracy is critical for success

Strong time management skills;

proven ability to manage multiple priorities and deadlines in a fast-paced, high-performance environment

demonstrates resourcefulness and initiative

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Data Quality, Documentation Administration, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance, Human Resources Management (HRM), Inclusion, Intellectual Curiosity {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

June 30, 2025

Total Rewards Specialist

Associate

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