Customer Care Representative

We are accepting applications for Customer Care Representative openings, which is a phone-based customer service position.   

Responsibilities: 

• Clearly and accurately assisting customers by taking inbound calls on a dialer system. 

• Researching, resolving, and documenting issues. 

• Preparing professional and accurate written correspondence as needed. 

• Accurately and quickly computing payoffs, extension fees, rewrites, quotes, etc. 

Qualifications: 

• Assertive, clear, and concise oral and written communication skills. Competency with PC and 10 key and ability to function/toggle between computer screens and systems (2 screens). 

• Knowledge of retail and lease auto finance is helpful. 

• Ability to function productively in a high-volume environment. 

• Prior customer service experience is preferred. 

• Ability to multi-task and work with minimal supervision. 

• Bilingual in Spanish and English strongly preferred.   

We offer our full-time associates:  

• Amazing Health & Wellness benefits.   

• 4 weeks paid time off.  

• Annual Merit increases and year-end Bonuses as well as Pension and Profit Sharing benefits!  

• Amazing associate deals and discounts with our sister company, Toyota.  

• The opportunity for growth and development (Education assistance program) as well as career advancement.  

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