Head of Strategy and Operations

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

About the role

Strategic Partnerships is running a multi-vertical, multi-region portfolio with real scale ambitions. The channels are defined. The teams are in place. What's missing is the machine that makes it all repeatable, and the person obsessed with building it.

This is a role for someone who chooses hard problems over safe ones, who sees an under-built operating system and can't help but fix it, and who measures success by whether the org around them got faster, sharper, and more capable. You sit at the center of how Partnerships executes: owning the planning cadences, performance frameworks, cross-functional machinery, and analytical infrastructure that lets a lean team manage a complex portfolio without losing speed or discipline.

You'll work directly with the Head of Strategic Partnerships and lead the Operations team, translating direction into action and making sure nothing important falls between the cracks. The right person for this role gets energy from closing things - you don't hand off recommendations, you stay in the room until things are done.

Your mission

1. Own the operating system. Design, build, and maintain the frameworks, playbooks, and cadences that let channel teams execute at scale: partner tiering logic, corridor launch checklists, activation tracking, readiness gates, WIN vs. PLAY operating guidelines. The goal is a system where teams spend less time figuring out what to do and more time doing it. You build it, you keep it current, and you hold the org accountable to using it. You're not inheriting something polished — you're building it.
2. Run the planning cycle end-to-end. Own the annual and quarterly planning process for Strategic Partnerships — translating channel strategy into OKRs, KPI frameworks, financial frames, and execution roadmaps. Run the QBR process: structure the reviews, build the narrative, surface the decisions, and follow through on actions. This is not a facilitation role — you own the output and are accountable for whether the org is working on the right things in the right order.
3. Lead and develop the Operations team. Manage and develop the Operations team, setting clear direction and holding a high bar for output. Your team should be growing — developing commercial instincts, improving their judgment, getting better at making calls. You're not just approving their work; you're raising their ceiling and creating an environment where ambition is contagious.
4. Drive strategic projects. Own the execution of complex, cross-functional strategic projects — from problem framing and stakeholder alignment through to delivery. When a project is ambiguous, you create the structure. When it stalls, you unblock it. You don't escalate dependency problems — you resolve them. And when it's done, you move on to the next one.
5. Own performance tracking and the channel P&L view. Maintain the GMV forecast, track actuals against plan, and build the dashboards that give leadership clear visibility into what's working, what's at risk, and what needs intervention. Translate data into decisions — partner health, ROAS trends, pipeline conversion, incrementality signals. You're not reporting numbers; you're surfacing the story behind them and making sure the right calls get made.
6. Drive cross-functional execution. When a partner launch is blocked by a tracking gap, an unresolved payment rail, or a product dependency that hasn't been prioritized, you own the resolution. You don't build empires — you build bridges. You know what every function needs from every other function, and you align them without waiting to be asked.

What we're looking for

• 7+ years combining strategy and operations, ideally starting in top-tier consulting and moving into an in-house role at a marketplace, platform, or high-growth tech company. The consulting foundation matters; the operational scar tissue matters more.
• A builder, not an advisor. You've owned initiatives end-to-end — problem framing, cross-functional alignment, execution, post-mortem. You can point to things that exist because you built them. You're energized by a blank page, not intimidated by it.
• Growth-obsessed. You set ambitious targets, push yourself and the people around you further than feels comfortable, and treat every constraint as a problem to be solved rather than a ceiling to accept. You choose hard over easy every time.
• Bias to action. You create clarity rather than waiting for it. You figure out what needs to happen and go do it. People around you move faster because you're there.
• People leadership experience. You've managed a team and made it better — not just coordinated across one. You hold a high bar, develop judgment in others, and don't mistake activity for output.
• Strong analytical foundation. You can build a channel P&L, model GMV scenarios, and structure a business case from scratch. Excel fluency is a must; comfort with ambiguous data is essential.
• Strategic planning and OKR experience. You've owned planning cycles and OKR frameworks, not just participated in them. You know the difference between a good OKR and a vanity metric.
• Exceptional communication. You write and present clearly at every level — weekly ops update to exec narrative. You simplify complexity without losing accuracy, and you know when to lead with the insight rather than the evidence.

Why this role

Strategic Partnerships is at an inflection point — converting a strong pipeline into launched, scaled distribution while building the org infrastructure to sustain it. The ambition is set. The channel teams are in place. This role is for someone who sees that and wants to be the one who builds the system that makes it repeatable — then keeps raising the bar on what repeatable looks like.

If you thrive when the problem isn't fully defined, the data is imperfect, and the timeline is short, this is your kind of role.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

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