As a service desk intern, you will be responsible for the following:

• Assist IT Service Desk team with IT ticket queue, such as troubleshooting computer hardware/software issues or complete requested controlled processes
• Assist IT Asset Coordination team with replacing hardware (laptops, monitors, docking stations, keyboards and mice)
• Install, test, maintain, upgrade, and troubleshoot computers and other peripherals
• Prepare decommissioned equipment for physical disposal
• Conduct research on specific software or hardware
• Help maintain documentation on software and computer systems
• Participate in various IT related projects as needed

To be successful, these are the skills, qualities and experience you will need:

• Available to work 40 hours a week from Mid-June through Mid-August with the potential to be offered a full-time position contingent upon a positive performance review
• Flexibility to work in a hybrid environment (in office and/or from home as needed), to be organized with the Service Desk Manager
• Ongoing education in an IT related field is acceptable with the potential to continue the internship part-time while attending classes
• Excellent decision-making skills
• Excellent troubleshooting skills
• Excellent interpersonal skills
• Experience in technical support preferred, but not required