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Customer Care Specialist
Posted on 11/12/2021
INACTIVE
Locations
Fremont, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Management
Requirements
  • Availability to work weekends and support flexible schedules to support customers 24/7, 365 days of the year
  • Minimum 2 years of experience in customer service or contact centers
  • Positive attitude, friendly demeanor, empathetic mindset, and commitment to providing a great customer experience
  • Eagerness to take on new responsibilities
  • Excellent communication and comprehension skills
  • Detail-oriented and highly precise. Flexible, proactive, attention to details, and inclination to contribute with strong critical thinking and common sense
  • Skilled in navigating ambiguity in a high volume, high touch atmosphere
  • Familiar with MS Office Suite (e.g. Outlook) and related communication tools (e.g CRM)
  • Automotive industry experience or start-up experience
  • Fluent in multiple languages (Canadian French, Spanish or others)
Responsibilities
  • Provide the highest level of support to customers via inbound phone calls, chats and tickets, escalating to cross-functional departments when necessary
  • Take ownership of customer case to full resolution, communicating efficiently with internal departments when needed
  • Advocate for the customer to improve Lucid services or offerings based on requests and reported bugs. Champion customer experiences and process improvements
  • Serve as product experts to educate Lucid vehicle owners and generating confidence in the operation of the Lucid products. Must be comfortable to answer vehicle equipment questions, vehicle operations, discuss concerns around mechanical and cosmetic issues
  • Continuously learn and improve product knowledge through Lucid trainings
  • Capable of masterfully guiding both adept and amateur technical customers and mechanics through app and website, through a personal technical aptitude
  • Triage car condition or operational concerns
Lucid Motors

51-200 employees

Luxury electric vehicles
Company Overview
Lucid Motors is on a mission to inspire the adoption of sustainable energy by creating the most captivating electric vehicles, centered around the human experience.
Benefits
  • Family Medical Leave
  • Remote Work Program
  • Health & Wellness - Dental Benefits, Disability Insurance, Flexible Spending Account (FSA), Health Insurance Benefits, Life Insurance, Vision Benefits, Fitness Subsidies
  • 401(K)
  • Paid Volunteer Time
  • Paid Holidays
  • Paid Sick Days
Company Values
  • Breakthrough Innovation - We design and engineer products and experiences that are visionary, meaningful, and enduring
  • Ownership Mindset - We anchor on our mission and take accountability for our own and others’ actions unrestrained by role boundaries
  • Integrity in Action - We have an unwavering commitment to deliver a positive return for our company, our customers, and community
  • One Team - We seek diversity of thought and background, and inspire the way the world moves forward together as one team
  • Passion for Excellence
  • Act with Urgency