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Customer Success Associate
Confirmed live in the last 24 hours
Locations
Richmond, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Leadership
Management
Marketing
Sales
Requirements
  • Demonstrated progressive experience in a Customer Success, Sales and/or Professional Services leadership role
  • The ability to support delivery models that align with current customer segments, deliver customer value and scale with growth projections
  • A strong customer advocate with the ability and willingness to engage directly with customers
  • Ability to learn complex technical specifications and requirements and speak eloquently about them
  • A track record of developing and mentoring great talent, and building and motivating high achieving teams
  • The skills to be a data-driven decision maker, with a willingness to experiment and iterate
Responsibilities
  • Manage and cultivate the relationships with both new and existing customers
  • Help lead and develop our customers success strategy
  • Assist with hiring and developing the Moxion Customer Success teams based on strategy and prioritizing Objectives and Key Results (OKRs)
  • Drive customer lifetime value by deploying programs to help drive business value with customers, customer goal achievement, new features, and new use-cases; collaborating across teams to identify and pursue customer growth opportunities
  • Work with customers to understand technical needs and challenges, use understanding of the product to unblock and increase adoption rates
  • Support setup and management of our Customer Relationships Management (CRM) system
  • Understanding deep requirements and needs lot of customers after initial qualification
  • Developing communications strategy and cadence
  • Key physical event planning and execution tied to marketing and sales goals
Moxion Power

11-50 employees

Renewable energy semiconductor manufacturer
Benefits
  • Health, dental, & vision coverage
  • Unlimited PTO
  • Competitive equity & compensation packages
  • Free coffee & snacks
  • Flexible work from home policy
  • Professional development
  • Parental leave
Company Core Values
  • Innovation
  • Stewardship
  • Moxie