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Salesforce Systems Manager
Posted on 1/27/2023
San Francisco, CA, USA • Remote in USA
Experience Level
Desired Skills
  • 3-5 years' experience working in a leadership role
  • Analyst, Architect, or Engineering experience with Salesforce, enterprise grade workforce management tools, such as NICE, content management tools, and/or social tools. Experience with ML or automation a plus
  • Excellent oral and written skills
  • Track team OKRs and goals with a focus on systems optimization
  • Assess, action, and report on system performance and against established metrics
  • Conduct regular 1:1s with team members to provide feedback on performance, mentorship and career guidance
  • Act as an escalation point for issues during business and non-business hours, as well as attend meetings in other timezones when needed
  • Lead project delivery, addressing risks and issues through effective contingency plans; tracks project schedules and budgets; ensures requirements are addressed during implementation
  • Identify and recommend improvements in tools
  • Build constructive relationships with team members and peers in other Cash Customer Operations and non-Cash Customer Operations areas, and ensure exceptional support for Cash Customer Operations
  • Carefully monitor systems health and coordinate response to triage of any system issues
  • Develop and document standard operating procedures

1,001-5,000 employees

Digital payment processor
Company Overview
Square's mission is to ensure that all businesses are able to participate and thrive in the economy. The company is building infrastrucutre for online payments.