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Member Services Coordinator
Posted on 5/26/2022
Tempe, AZ, USA
Experience Level
Desired Skills
Data Analysis
  • Degree: Bachelor's
  • 1-3+ years of professional experience
  • Excellent communication, organization, and interpersonal skills
  • Solutions-oriented team player who takes initiative and is accountable for results
  • Detail and process-oriented thinker who can prioritize tasks
  • Troubleshooting skills with the ability to analyze data to spot issues before they become larger problems
  • Passion and commitment to exceptional client service
  • Investigative skills, strong follow through to ensure issues are tracked and resolved
  • Experience with Salesforce
  • Basic knowledge of health insurance carriers and lines of insurance
  • Basic Microsoft Excel skills
  • Be an escalation point for our Enrollments Team to help resolve discrepancies or new enrollment problems
  • Troubleshoot enrollment discrepancies and work with internal teams and carriers to correct or request retroactive enrollment changes
  • Create & collaborate on processes for new projects and tasks
  • Process ongoing manual enrollments using reports or forms via carrier portals and email
  • Audit reports to ensure enrollments are processed correctly & timely
  • Seasonal enrollments during the Open Enrollment blackout period - process and manage workflow
  • Utilize case management to resolve issues
  • Assist with adding new clients in need of manual enrollments into our process by confirming we have necessary plan and carrier information to handle
Sequoia Consulting Group

501-1,000 employees

Company mission
Sequoia Consulting Group is a tech-enabled consulting and services company that provides benefits, HR, payroll, and risk management solutions for people-centric employers with 20 to 20,000 people.