Full-Time
Forward Deployed Engineer
Updated on 4/25/2024
Cybersecurity for industrial systems and networks
Data & Analytics
Industrial & Manufacturing
Cybersecurity
Mid
Seattle, WA, USA
Required Skills
Sales
Requirements
- Previous experience in a technical or technical-adjacent role at a fast-growing company
- Ability to work with a high level of autonomy and experience with client-facing engagements
- Excellent communication skills with the ability to engage and build rapport with customers
- Proven ability to troubleshoot network and endpoint issues and provide effective solutions
- Customer-centric mindset with a passion for delivering exceptional customer experiences
- Strong organizational skills and ability to manage multiple customer engagements simultaneously
- Ability to travel to customer sites, as needed
Responsibilities
- Engage directly with customers to facilitate the effective installation, onboarding, and day-to-day usage of our product
- Provide technical support and troubleshooting assistance to address customer inquiries and issues
- Capture and communicate customer feedback and requirements to the engineering team, contributing to product enhancements and improvements
- Develop and maintain strong relationships with customer leadership and user base, ensuring their continued engagement and investment in the success of our Galvanick deployment
- Collaborate with cross-functional teams, including sales and engineering, to drive customer success and expand our footprint within customer organizations
- Stay up-to-date with industry trends and best practices in cybersecurity to effectively advise customers on security strategies and solutions
Galvanick offers an industrial-first Extended Detection & Response (XDR) platform, securing industrial systems and networks against cyber attacks by collecting telemetry from clients' industrial environments to analyze, correlate, and detect malicious behavior, providing next-generation threat detection for the industrial world.
Company Stage
Seed
Total Funding
$16M
Headquarters
Seattle, Washington
Founded
2021
Growth & Insights
Headcount