Field Service Manager

Are you a Senior/Lead Field Service Engineer looking for your next interesting and inspiring opportunity?
 

Would you like the opportunity to work as a Field Service Manager?
 

Join our Baker Hughes - Global BRUSH Team!
 

We deliver innovative, integrated, and secure engineered solutions for some of the most challenging critical process applications on the planet.

With a global reputation for product excellence and dedicated customer service, we support power distribution and power network sectors with intelligent, engineering-led solutions and highly acclaimed technical services that they can rely on.
 

Partner with the best
 

Field Service manager within Brush Power Generation division of Baker Hughes. Leading the Field Service team across multiple geographic locations, with responsibility for revenue across Field Service product line.
 

As a Field Service Manager, you will be responsible for:

• Being responsible for field resource deployment planning and execution to meet customer and business metrics
• Interfacing with Project managers on issues escalation
• Developing long range forecast for region resource needs
• Developing and executing short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training
• Being responsible for delivering Field Service revenue targets in collaboration with other regional field service managers
• Being the line management of Field Service Engineers and co-ordination support
• Allocating of resource to support customer projects
• Supporting of operational localisation projects in APAC
• Working with UK & APAC sales team to ensure demand is met across both regions
• Setting performance goals/objectives for direct team
• Maintaining and updating the Service Engineers movements schedule
• Working closely with Project management function and sales to close utilisation gaps
• Identifying training needs for service engineers and work in tandem with the Training Manager to ensure these requirements are met
• Supporting Operations lead in developing Field service annual plan
• Developing the contractor network to support in times when the department is at overcapacity
• Working in partnership with other regional Field Service Managers to prioritise key work as per business demands
• Working alongside Field Service Support Manager to develop and implement consolidated global Field Service processes
• Completing RCA’s in line with quality observations

Fuel your passion
 

To be successful in this role you will:

• Have a HNC in engineering/business management
• Have direct leadership/management experience
• Have a motor/generator service background
• Have excellent oral and written communication skills
• Have the Ability to influence others
• Be able to lead initiatives and have the ability to coordinate several projects simultaneously
• Have effective problem identification and solution skills
• Have proven analytical and organisational ability
• Have proven experience working with people from different cultures and backgrounds
• Be fluent in English and eligible to work in the UK, with no requirement for future sponsorship

Work in a way that works for you
 

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours (37 hours per week) - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
• Working hybrid – 3 days on site, 2 days remote

Working with us
 

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 

Working for you
 

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits