Full-Time

Mysql Database Support Engineer

Posted on 8/12/2024

Percona

Percona

201-500 employees

Open-source database software and services

Data & Analytics
Consulting
Enterprise Software

Junior, Mid

Remote in USA

Category
Customer Success
Customer Support
Customer Success & Support
Requirements
  • Good hands-on knowledge of both MySQL and InnoDB
  • Be a skilled with some of the MySQL ecosystem of tools and technologies
  • Knowledgeable about performance tuning, query optimization, & index tuning
  • Know-how of backup solutions such as Xtrabackup, mydumper, etc, and also of Point-in-Time-Recovery
  • Some experience with high-availability solutions (replication, routers, proxies, etc)
  • Exposure and practice with zero-downtime procedures
  • Good understanding of monitoring requirements
  • Demonstrable experience in administering Linux-based systems
  • Ability to troubleshoot methodically, identifying and applying fixes for known errors, and when necessary, capacity to think outside of the box to resolve complex issues
  • Self-taught and enthused to grow your skill set with new technologies as the industry continues to evolve
  • Availability to travel for the occasional team meeting, conference or customer visit
  • Experience working with customers in English
  • Very desirable to have related Kubernetes knowledge
Responsibilities
  • helping our customers’ DBA teams when they need expert assistance
  • gathering relevant data and investigating issues to provide a detailed analysis of your findings in a digestible format by email, instant message or voice
  • performing screen-sharing sessions to help them quickly navigate and resolve issues
  • authoring new blog posts on interesting topics for our open-source community to digest
  • answering questions on our forum
  • creating new articles in our customer-facing knowledge base for more frequently seen issues
  • hosting webinars amongst other things

Percona specializes in open-source database software and services, focusing on systems like MySQL, PostgreSQL, and MongoDB. The company enhances these databases to improve their speed and reliability, catering to over 3,000 clients globally, from small startups to large enterprises in various sectors such as technology, finance, and e-commerce. Percona's business model includes offering free versions of their database software alongside paid services like consulting and managed database management. They also provide a free tool called Percona Monitoring and Management (PMM) to help users track and optimize database performance. Unlike many competitors, Percona combines free software with expert support and consulting services, making them a valuable resource for organizations that depend on effective data management. Their goal is to help businesses manage their data efficiently and effectively.

Company Stage

Grant

Total Funding

$972.7K

Headquarters

Pleasanton, California

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-3%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for cloud-native solutions boosts Percona's open-source platform innovation.
  • Multi-cloud adoption presents opportunities for enhanced database management solutions.
  • AI-driven optimization tools offer potential for integration into Percona's products.

What critics are saying

  • Automated upgrades in PostgreSQL may cause compatibility issues for existing users.
  • Partnership with Lyrid could increase competition in the cloud-native database market.
  • New CTO appointment may lead to strategic shifts unsettling existing clients.

What makes Percona unique

  • Percona uniquely supports both MySQL and MongoDB on traditional and cloud platforms.
  • They offer a mix of free open-source software and paid services for databases.
  • Percona is recognized for its expertise in database optimization and management.

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