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Full-Time

Director – Account Management

Updated on 9/30/2024

Jobber

Jobber

501-1,000 employees

SaaS platform for home service management

Consumer Software
Enterprise Software

Senior, Expert

Remote in USA + 2 more

More locations: Edmonton, AB, Canada | Remote in Canada

Option to work remotely anywhere within Canada and the United States.

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Salesforce
Marketing
Requirements
  • Proven experience in a senior/leadership-level customer success or sales role.
  • Ability to think strategically and build roadmaps that align execution to strategy.
  • Strong knowledge of implementing customer success & account management strategies and how to build processes around them.
  • Coaching and motivating leaders & individual contributors to deliver high performance.
  • Experience defining and building processes across a scaling organization.
  • Ability to build strong working relationships across the team.
  • Being extremely analytical. This role requires the ability to leverage and action insights from our dashboards and tech stack (Ie: Salesforce, VOIP, Tableau, etc) to make data driven decisions.
  • Ability to influence and motivate a large audience.
  • Highly adaptable (fast-paced environment).
  • Great problem-solving and organizational skills.
Responsibilities
  • Be a key partner in defining and driving the post-sales strategy, ensuring it’s aligned with the organization’s strategic plan.
  • Own the Expansion Sales roadmap.
  • Build and enable the processes & capabilities to execute on the cross-functional roadmap and define capacity planning; fully supported by leadership.
  • Closely partner with stakeholders such as Revenue Operations, Marketing, Strategy, Customer Success and Sales Enablement to deliver against top initiatives.
  • Coach and mentor leaders within the Expansion Sales department by being objective and driving alignment through constructive conversations.
  • Monitor business performance and help adjust the course if necessary (capacity planning and evaluation to help inform hiring plans).
  • Deliver results against company & team targets.

Jobber offers a software platform that helps home service businesses manage their operations more effectively. The platform includes tools for quoting, scheduling, invoicing, and payment collection, allowing businesses to streamline their processes. Clients can create and send quotes, schedule jobs, generate invoices, and collect payments, all from a single interface. Jobber stands out from competitors by providing a mobile app and unlimited one-on-one support, ensuring that users have the assistance they need. The company's goal is to simplify the management of service businesses, making it easier for them to operate and serve their customers.

Company Stage

Series D

Total Funding

$183.5M

Headquarters

Edmonton, Canada

Founded

2011

Growth & Insights
Headcount

6 month growth

10%

1 year growth

22%

2 year growth

49%
Simplify Jobs

Simplify's Take

What believers are saying

  • Jobber's recent $100M+ Series D funding round positions it for significant growth and expansion in the home service industry.
  • The company's continuous innovation, such as the launch of marketing tools and online booking features, demonstrates its commitment to enhancing user experience and operational efficiency.
  • Recognition as one of Canada's Top Growing Companies for four consecutive years highlights Jobber's strong market presence and growth trajectory.

What critics are saying

  • The highly competitive SaaS market for home service businesses could pressure Jobber to continuously innovate to maintain its market position.
  • Integration challenges with third-party services like CallRail and PATLive could lead to potential disruptions or customer dissatisfaction.

What makes Jobber unique

  • Jobber's focus on small to medium-sized home service businesses allows it to tailor its features specifically to the needs of this niche market, unlike broader SaaS platforms.
  • The integration with CallRail and PATLive enhances Jobber's platform by providing advanced lead intelligence and 24/7 answering services, setting it apart from competitors.
  • Jobber's new marketing tools and online booking feature streamline operations and customer acquisition, making it easier for businesses to grow without increasing their workload.