Full-Time

Customer Service Manager

Posted on 4/28/2025

Walmart

Walmart

10,001+ employees

Global retail chain offering affordable products

Compensation Overview

CA$18.35/hr

Entry, Junior

Company Historically Provides H1B Sponsorship

Campbell River, BC, Canada

Primary Location: 1477 Island Hwy, Campbell River, BC V9W 8E5, Canada

Category
Customer Experience & Support
Customer Experience
Customer Support
Required Skills
Customer Service
Connection
Connection
Connection
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Requirements
  • Age - 16 or older
Responsibilities
  • Ensures safe work processes and emergency procedures are followed, i.e., safe lifting techniques, cleanliness of area, evacuations, down registers, emergency codes, theft.
  • Handles customer and Associate concerns and provide guidance as required.
  • Monitors all Front End associates ensuring proper coverage, coordinating breaks as well as provides assistance to outlying registers.
  • Provides training to Associates on systems and Company procedures, i.e., scanning accuracy, productivity, company programs and initiatives, discounts, EAS system, and safety.
  • Oversees purchase, return and exchange transactions and assists with the correction of errors where required, providing approvals, and verifying processes to meet Company guidelines.
  • Ensures all EAS systems are functioning to standard, i.e. Cashiers deactivating, Greeters handling issues appropriately, completing “Failure to Deactivate” Logs.
  • Prepares registers for opening and closing daily and supports cashiers by providing change as needed, while maintaining front end cash levels and supports process by completing audits on register accuracy.
  • Oversees and promotes all company sponsor programs and initiatives, i.e., credit card service, Walmart protection plan, charity initiatives, and discount programs.
Desired Qualifications
  • Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices. The company serves everyday consumers, families, and communities, focusing on affordability and essential goods. Walmart's operations include both physical stores and an e-commerce platform, Walmart.com, which has gained importance, especially during the COVID-19 pandemic. The company generates revenue through the sale of groceries, apparel, electronics, and household items, as well as financial services like money transfers and health services such as pharmacies. Walmart differentiates itself from competitors through its efficient supply chain management and large-scale purchasing, allowing it to maintain low prices. The company's goal is to save people money and support communities, demonstrated by its efforts during the pandemic and its commitment to social responsibility, including programs for veterans and military families.

Company Size

10,001+

Company Stage

IPO

Headquarters

Bentonville, Arkansas

Founded

1962

Simplify Jobs

Simplify's Take

What believers are saying

  • Walmart's tech-forward stores improve operational efficiency and customer satisfaction.
  • Collaboration with Best Friends Animal Society boosts community engagement and pet product sales.
  • Strategic store openings in promising locations optimize Walmart's retail footprint.

What critics are saying

  • EV charging network faces competition from established players like Tesla and ChargePoint.
  • Closure of underperforming stores may negatively impact customer loyalty in affected regions.
  • 'Store of the Future' initiative may not meet expectations if tech adoption is slow.

What makes Walmart unique

  • Walmart's 'Store of the Future' initiative enhances customer experience with advanced technology.
  • Partnership with O Positiv addresses women's health, expanding Walmart's health-conscious reputation.
  • Investment in EV charging infrastructure aligns with sustainable transportation trends.

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Benefits

PTO: Paid vacation, sick time, personal time and holiday time

10% discount on regularly priced general merchandise and fresh fruits and vegetables

6% 401(k) match to all employees, including hourly workers, after one year

Roth IRA available

Associate Stock Purchase Plan

maximum and eligible preventive care covered at 100%

Health reimbursement plans

Company News

Chain Drug Review
Apr 30th, 2025
Walmart and Best Friends Animal Society partner to celebrate National Pet Month

Walmart is also teaming up with Blue Buffalo and Best Friends to help customers expand their families and support shelters nationwide.

Omnitalk
Apr 30th, 2025
Walmart's Tech-Forward "Store Of The Future" Set To Launch In Texas: A Strategic Move In Retail Evolution

Walmart previously launched its Store of the Future initiative in November 2023, with the re-grand opening of 117 locations across 30 states.

8th and Walton
Apr 30th, 2025
Walmart's pet month push - Walmart.com

Walmart and Best Friends Animal Society are waiving adoption fees and hosting pet adoption events nationwide during May.

NutraIngredients USA
Apr 29th, 2025
O Positiv partners with Walmart

O Positiv said the partnership with Walmart will enable it to broaden its reach and raise awareness about reviously overlooked women's health concerns.

Florida Today
Apr 28th, 2025
A Walmart in Brevard is getting updated to be "store of the future." Find out which one.

Walmart is investing over $1.6 billion to renovate 34 Florida stores, including one in Melbourne, as part of a nationwide remodel of 650 stores.