Facebook pixel

Member Experience Coordinator
Confirmed live in the last 24 hours
Experience Level
  • Ability to work Sunday-Thursday (9AM-5PM ET) OR Tuesday - Saturday (10AM-6PM ET) OR Tuesday - Saturday (1PM-9PM ET)
  • Experience in a customer service role
  • Desire to help patients solve problems
  • Ability to think quickly and work autonomously
  • Strong organizational skills and careful attention to detail
  • Ability to maintain a calm, professional demeanor if members get escalated
  • A connection to Ro's mission
  • Respond to member inquiries via phone and email
  • Help with member onboarding, product education, and general troubleshooting across our website and mobile app
  • Help troubleshoot issues with account management, shipments, and billing
  • Be the eyes and ears of the patient, alerting the development and fulfillment teams of any technical issues that could potentially impact the patient experience. Your interactions with patients will be the basis of feedback that is delivered back to the rest of the company to continuously build on the patient experience
  • Find creative, fun, and professional ways to deliver the best possible support for our patients
Desired Qualifications
  • Experience with Zendesk and/or Ujet

201-500 employees

Telehealth & in-home care provider
Company Overview
Ro's mission is to revolutionize healthcare by building accessible, impactful, and trusted care that people want. The company provides high-quality, affordable healthcare without the need for insurance through their vertically integrated platform that powers a personalized, end-to-end healthcare experience from diagnosis, to delivery of medication, to ongoing care.
  • Medical, dental, & vision benefits
  • One Medical membership
  • Equity
  • Flexible Time Off
  • Gym reimbursement stipend
  • Learning & development stipend
  • Paid parental leave
  • Flexible work arrangements
  • Dog-friendly office
  • Company-wide events
Company Core Values
  • We treat patients for life
  • Take on the complexity for out patients
  • Meet patients at eye level
  • Transparency drives better outcomes
  • Always look under the rock
  • Progress over perfection