Simplify Logo

Full-Time

Virtual Member Experience Coordinator

Posted on 6/18/2024

Ro

Ro

501-1,000 employees

Vertically integrated telehealth and pharmacy services

Data & Analytics
Hardware
Biotechnology
Healthcare
Consumer Goods

Remote in USA

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Zendesk
Customer Service
Requirements
  • Ability to work Sunday-Thursday (8:30-5 PM ET) OR Sunday - Thursday (12:30-9PM ET) OR Tuesday - Saturday (8:30-5 PM ET) OR Tuesday - Saturday (12:30-9PM ET)
  • Experience in a remote/hybrid customer service role
  • Desire to help patients solve complex problems
  • Ability to think quickly, work autonomously, and de-escalate members
  • Strong organizational skills and careful attention to detail
  • Willingness to participate in ongoing learning and experience working in fast-paced environment
  • Ability to maintain a calm, professional demeanor if members get escalated
  • Relate to Ro’s mission
  • Experience with Zendesk or another CRM tool
Responsibilities
  • Respond to member inquiries via email, and able to support inbound/outbound calls
  • Help with member onboarding, product education, and general troubleshooting across our website and mobile app
  • Help troubleshoot issues with account management, shipments, and billing
  • Be the eyes and ears of the patient, alerting the development and fulfillment teams of any technical issues that could potentially impact the patient experience
  • Find creative, fun, and professional ways to deliver the best possible support for our patients

Ro offers a cutting-edge approach to telehealth services, focusing on various health goals such as erectile dysfunction, hair loss, skincare, and fertility. With a vertically integrated platform, the organization ensures a seamless connection for in-home care, diagnostics, laboratories, and nationwide pharmacy services. This comprehensive healthcare solution coupled with in-house care APIs and at-home diagnostic testing underscores the company's commitment to enhancing patient care efficiency and delivery across the United States.

Company Stage

Later Stage VC

Total Funding

$1B

Headquarters

New York City, New York

Founded

2017

Growth & Insights
Headcount

6 month growth

8%

1 year growth

13%

2 year growth

17%

Benefits

Medical, dental, & vision benefits

One Medical membership

Equity

Flexible Time Off

Gym reimbursement stipend

Learning & development stipend

Paid parental leave

Flexible work arrangements

Dog-friendly office

Company-wide events

INACTIVE