Full-Time
Tend
501-1,000 employees
Customer-focused dental care services
Compensation Overview
$900 - $950/wk
Senior
New York, NY, USA
- Minimum of 6 years of experience in practice (post-graduate) is preferred
- DDS, DMD degree is required
- CPR/BLS Certification is required
- Current License to practice dentistry in state where employed
- Dedication to ensuring the highest quality of care to patients
- Leadership skills that value collaboration and an inclusive work environment
- Proven experience mentoring, teaching, leading a group of clinical providers to create outstanding patient care and service
- Desire to work in an entrepreneurial environment that values high energy and creative problem solving
- Proven ability to manage complex patient and team member conversations by involving the appropriate cross functional support and assistance
- High level of integrity and dependability with a strong sense of urgency and results-orientation
- Hire and train the right clinical team
- Clinical Mentorship of all clinical personnel in the studio (guidance on diagnosis, treatment planning, treatment delivery, and patient experience)
- Clinical Coaching of all clinical personnel in studio (correction of hard and soft skills, performance improvement) with appropriate documentation
- Complete Performance Reviews of general dentists in studio on a monthly or quarterly basis, creating Action Plans as needed
- Responsible for interviewing and onboarding clinical personnel in conjunction with the Studio Manager, Clinical/ Operations and People teams
- Assume role of Clinical Lead in onboarding of new hires
- Initiate Quality Assurance Review for new hires
- Maintain quality outcomes of care for clinical teams in studio
- Review monthly REDOs with Studio Manager, analyze trends
- Partner with the Lead Hygienist and Lead Dental Assistant in mentorship and coaching of hygienists and dental assistants, respectively
- Partner with SM on escalated members (detractors, Clinical Escalation Workflow) to review case, de-escalate member, and to provide feedback to provider
- Make determinations on refunds and other matters related to member escalations
- Partner with SM to lead pre-shift huddles, focus on opportunities for improving clinical workflow and member experience
- Partner with the Studio Manager on non-clinical functional areas of Clinical/Operations, Finance, People Support, and Revenue Cycle Management (RCM) to optimize performance of your practice
- Partner with the Studio Manager to optimize schedules of all providers in the studio, with the goals of improving member access to care, outcomes of care, and achieving studio performance goals
- Partner with the Studio Manager to obtain coverage for provider shifts
- Assume ownership of clinical outcomes for studio, including taking over difficult cases and coordinating outreach to escalated members
- Partner with SM, Lead RDH, and Lead DA to foster a positive working environment
- Identify clinical team members with leadership potential
- Attend leadership development meetings
- Attend calls with clinical leaders, as needed, and cascade necessary information to studio teams
- Perform general dentistry services at or above the standards of care
- Be capable of mentoring dentists with expanded scopes of practice
- Be capable of providing services with a keen attention to elevated patient experience and efficiency of delivery
- Minimum of 6 years of experience in practice (post-graduate) is preferred
Tend provides dental care services with a focus on delivering a high-quality customer experience. Their offerings range from routine check-ups and cleanings to more complex procedures like dental implants and crowns. Clients are welcomed into a comfortable environment where the dental team takes the time to explain procedures, ensuring that patients understand their dental health. This approach enhances customer satisfaction and promotes better awareness of dental care. Tend is transparent about pricing and insurance coverage, which helps build trust with clients. The company operates in urban markets, with locations in Chelsea and Wall Street, and is capable of accommodating emergency appointments, showcasing its commitment to customer care. Tend's goal is to redefine the dental experience by combining quality services with exceptional customer service.
Company Size
501-1,000
Company Stage
Series C
Total Funding
$198M
Headquarters
New York City, New York
Founded
2018
Simplify's Take
What believers are saying
- Expansion into suburban areas like Westport, CT, broadens Tend's market reach.
- Recent $125M Series C funding supports national expansion and technology investment.
- Growing demand for personalized dental care aligns with Tend's customer-centric approach.
What critics are saying
- Increased competition from boutique dental providers may dilute Tend's market share.
- Rising operational costs in urban areas could impact profitability as Tend expands.
- Rapid expansion may strain resources and affect service quality if not managed well.
What makes Tend unique
- Tend offers a concierge-like dental experience, enhancing customer satisfaction and understanding.
- Transparent pricing and insurance coverage build trust and loyalty among clients.
- Presence in high-end urban markets like Chelsea and Wall Street attracts affluent clientele.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Holidays
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 7%A company called Tend is hoping to challenge that narrative, while expanding to its first suburban area in Connecticut, opening at 1375 Post Road on Aug. 2.
WESTPORT — Tend, a dental-care practice with offices in major East Coast cities, is opening its 25th office in Westport, the first in Connecticut.
Tend, a "boutique" dental provider, is planning to open an office at Pike & Rose in North Bethesda this year.
Tend has now raised nearly $200 million.
Tend, a NYC- and Nashville-based provider of dentist services, raised an additional $125m in Series C funding. The round was led by Addition, with participation from existing investors including GV, Juxtapose, Redpoint and Zigg Capital. The company intends to use the funds to expand their presence nationally, invest in technology and patient experience and launch a suite […]