Full-Time
Canada – Solutions Analyst
Posted on 3/24/2024
Cloud-based healthcare software integration platform
Junior
Remote
- Post-secondary education in Information Technology or related field
- 1-2 years of SaaS support experience
- Aptitude for data analysis and interpretation or Quality Assurance experience
- Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML
- Demonstrated ability to multi-task, prioritize, and manage customer expectations
- Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus
- Experience with performance monitoring technologies and diagnostic tools
- Experience with Cloud infrastructure or scalable, high performance web applications
- 1-2 years RDBMS experience, preference for SQL Server
- Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance
- Troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
- Work cross-functionally with other departments to manage escalations, communicate root cause, solution and resolve cases and issues
- Document user problems as per SOP to contribute to the investigation of defects and other issues
- Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers
- Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required
- Coordinate and execute internal and external meetings to resolve problems
- Contribute to and help maintain knowledge base tool
As a leader in cloud-based healthcare software, PointClickCare offers a dynamic work environment where technology and healthcare meet to improve patient care and streamline operational efficiencies. Employees at this company benefit from engaging in work that directly enhances healthcare outcomes through innovative data integration and revenue management solutions. This focus on impactful work, combined with the opportunity to contribute to advanced care coordination, makes PointClickCare an attractive workplace for professionals passionate about technology and healthcare.
Company Stage
Private
Total Funding
$231M
Headquarters
Mississauga, Canada
Founded
2000
6 month growth
↑ 4%1 year growth
↑ 8%2 year growth
↑ 32%Benefits
Competitive financial rewards & equity potential
Comprehensive benefits available from day 1
Midweek mingles with free lunch
Wellness spending account
Retirement savings plan with employer match
Flexible PTO
Hybrid work models
Parental leave
Family planning support
Training & development programs
Corporate discounts program
Summer half-day Fridays
Health & wellness programs