Full-Time

Canada – Solutions Analyst

PointClickCare

PointClickCare

1,001-5,000 employees

Cloud-based healthcare software provider


Junior

Remote

Required Skills
JavaScript
SQL
REST APIs
Data Analysis
Requirements
  • Post-secondary education in Information Technology or related field
  • 1-2 years of SaaS support experience
  • Aptitude for data analysis and interpretation or Quality Assurance experience
  • Experience supporting API’s, Oauth, OpenID, SOAP, REST, JavaScript, SQL, HL7 and XML
  • Demonstrated ability to multi-task, prioritize, and manage customer expectations
  • Experience with AppDynamics, Rhapsody Integration Engine, Laboratory/Radiology/Pharmacy Management Systems is a plus
  • Experience with performance monitoring technologies and diagnostic tools
  • Experience with Cloud infrastructure or scalable, high performance web applications
  • 1-2 years RDBMS experience, preference for SQL Server
Responsibilities
  • Develop an in-depth understanding of the product and processes to identify trends impacting functionality, availability, capacity, user satisfaction and infrastructure performance
  • Troubleshoot and resolve complex technical and integration related issues over the phone or through other electronic interactions
  • Work cross-functionally with other departments to manage escalations, communicate root cause, solution and resolve cases and issues
  • Document user problems as per SOP to contribute to the investigation of defects and other issues
  • Stay abreast of new features, tools and functionalities to maintain product expertise and assist with upskilling of support peers
  • Be available to work between the hours of 8am to 8pm EST weekdays, occasional weekends, and on-call as required
  • Coordinate and execute internal and external meetings to resolve problems
  • Contribute to and help maintain knowledge base tool

PointClickCare's mission is to advance healthcare technology and make a meaningful impact on the lives of millions. The company is a market leader driving the transformation of healthcare vulnerable and complex populations through a broad, connected care network powered by deep insights with a commitment to value, outcomes and innovation.

Company Stage

Private

Total Funding

$231M

Headquarters

Mississauga, Canada

Founded

2000

Growth & Insights
Headcount

6 month growth

4%

1 year growth

7%

2 year growth

31%

Benefits

Competitive financial rewards & equity potential

Comprehensive benefits available from day 1

Midweek mingles with free lunch

Wellness spending account

Retirement savings plan with employer match

Flexible PTO

Hybrid work models

Parental leave

Family planning support

Training & development programs

Corporate discounts program

Summer half-day Fridays

Health & wellness programs